MGT 422- Chapters 1-4 Quiz Study Material for Exam 1

Study Material for Exam 1

Dashboards help conduct workforce analytics.

You have been hired as a consultant by the HR leadership team at a retail organization at which management has no knowledge of HR dashboards. They want to learn about how to use them to make the HR function at the organization more strategic. Based on this situation, what would you tell management about HR dashboards?

assessing and developing human resources

Which dimension of human relations management (HRM) practices measures employees’ performance?

HRM practices directly affect an employee’s ability to satisfy customer needs.

Which of the following statements about human relations management (HRM) practices is true?

higher turnover

A company whose employees have low engagement is likely to have ________ compared to a company with high employee engagement.

assessing and developing human resources

Which dimension of human relations management (HRM) practices measures employees’ performance?

d. variable

A low-volume luxury automobile manufacturer determines that the cost of producing its exotic supercar is $120,000 per vehicle when it makes fewer than 1,000 vehicles per year and $90,000 per vehicle when it makes 2,000 or more units per year. This is an example of

a. acquisition.

b. procurement.

c. fixed.

d. variable.

e. marginal.

b. business model

A computer manufacturing company sells inkjet printers at a low profit margin, but makes a high profit from selling replacement ink cartridges for these printers. This is an example of a

a. SWOT analysis.

b. business model.

c. process.

d. proposition.

e. goal.

d. The HRM function needs to be involved in each component of a firm’s strategic management process.

Which of the following statements is true about the role of HRM in strategy formulation?

a. A firm’s strategic management decision-making process takes place at its lower levels.

b. The strategic planning group usually consists of subordinates and regional business heads.

c. Five levels of integration exist between the strategic management function and the HRM function.

d. The HRM function needs to be involved in each component of a firm’s strategic management process.

e. Administrative linkage is the highest level of integration between the HRM function and the strategic management function.

d. integrative linkage.

The four levels of integration between the HRM function and the strategic management function include one-way linkage, two-way linkage, administrative linkage, and

a. tactical linkage.

b. public linkage.

c. corporate linkage.

d. integrative linkage.

e. executive linkage

d. vertical

The Excelsior Corporation, a hotel and entertainment company, focuses on delivering superior customer experiences at its various hotels and theme parks. The company’s HRM function aggressively recruits people who possess the personal and technical skills needed to provide superior customer service. This is an example of which type of alignment?

a. matrix

b. normative

c. external

d. vertical

e. diagonal

e. training and development

GreenWorks, a company that produces ecofriendly cleaning solvents, recently introduced a new line of floor cleaners. The company wants all of its employees to be familiar with the features of the new product line as well as its restrictions. Which of the following HRM practices will help GreenWorks’ employees acquire the knowledge and skills needed to make their ecofriendly cleaning products a success?

a. job analysis and design

b. recruitment and selection

c. labor and employee relations

d. performance management

e. training and development

a. intended

The new focus on strategic HRM has tended to be primarily on ________ strategies that are the result of the rational decision-making processes used by top managers.

a. intended

b. emergent

c. generic

d. nondirectional

e. enhancement

d. integrative linkage

The four levels of integration between the HRM function and the strategic management function include one-way linkage, two-way linkage, administrative linkage, and

a. tactical linkage.

b. public linkage.

c. corporate linkage.

d. integrative linkage.

e. executive linkage.

d. evolve from the grassroots of the organization.

Intended strategies are the result of the rational decision-making process used by top managers. Emergent strategies

a. focus on predetermined goals.

b. are created by top consulting firms.

c. come from corporate stakeholders.

d. evolve from the grassroots of the organization.

e. are used solely to allocate resources.

d. vertical

The Excelsior Corporation, a hotel and entertainment company, focuses on delivering superior customer experiences at its various hotels and theme parks. The company’s HRM function aggressively recruits people who possess the personal and technical skills needed to provide superior customer service. This is an example of which type of alignment?

a. matrix

b. normative

c. external

d. vertical

e. diagonal

b. Thirteenth Amendment of the U.S. Constitution

The _________ abolished slavery and formed the base of Equal Employment Opportunity (EEO) law.

a. Title VII of the Civil Rights Act of 1964

b. Thirteenth Amendment of the U.S. Constitution

c. Fourteenth Amendment of the U.S. Constitution

d. Civil Rights Acts of 1866 and 1871

e. Vocational Rehabilitation Act of 1973

c. quid pro quo harassment.

Suzette is the CEO of a company who forces her male assistant to perform sexual favors in exchange for increasing his salary. This is an example of

a. reverse discrimination.

b. bona fide occupational qualification.

c. quid pro quo harassment.

d. affirmative action.

e. labor nondiscrimination.

a. The legislative branch of the federal government consists of the House of Representatives and the Senate. These bodies develop laws that govern many HRM activities.

Which of the following is true about the branches of the federal government?

a. The legislative branch of the federal government consists of the House of Representatives and the Senate. These bodies develop laws that govern many HRM activities.

b. The executive branch of the federal government passes the laws.

c. The legislative branch of the federal government consists of the federal courts and Supreme Court.

d. The president cannot veto the laws that are passed with a majority in Congress.

e. The judicial branch of the federal government can propose bills to Congress that, if passed, would become laws.

d. affirmative action

To eliminate discrimination in the workplace, many organizations have ________ programs to increase minority representation.

a. reverse discrimination

b. bona fide occupational qualification

c. disparate impact

d. affirmative action

e. labor nondiscrimination

e. mixed-motive

The WHM Corporation was sued by an individual who alleged gender discrimination. During the court hearing, representatives from WHM acknowledged that some discriminatory motive existed but argued that the same hiring decision would have been reached even without the discriminatory motive. This is an example of:

a. disparate treatment.

b. bona fide occupational qualification.

c. affirmative action initiative.

d. disparate impact.

e. mixed-motive

d. Ergonomics

__________ is concerned with examining the interface between individuals’ physiological characteristics and the physical work environment.

a. Centralization

b. Cannibalization

c. Taylorism

d. Ergonomics

e. Dejobbing

e. Functional structures lack sensitivity toward subtle differences in products or clients.

You have been hired as an HR consultant by senior management at a computer software developing company. The company is considering a restructuring to enhance its long-term competitiveness. Currently, the company is organized using a functional structure. Management tells you that they are aware of the advantages of a functional structure and that is why they have been using it. However, they want to know what you think are the major disadvantages of continuing to use a functional structure. What would you say to them?

a. Functional structures possess a problem with self-cannibalization.

b. Functional structures possess redundancy caused by too many specialists.

c. Functional structures lack coordination across divisions.

d. Functional structures promote standalone decisions that are out of line with the organization’s larger goals.

e. Functional structures lack sensitivity toward subtle differences in products or clients.

e. functional structure

In an organization that has a __________ a centralized decision-making mechanism helps in the resolution of conflict between subunits.

a. client structure

b. product structure

c. geographic structure

d. divisional structure

e. functional structure

c. It is the degree to which decision-making authority resides at the top of the organizational chart.

Which of the following best describes centralization?

a. It is the degree to which work units are grouped based on functional similarity.

b. It is the degree to which decision-making authority is distributed throughout the lower levels of the organizational chart.

c. It is the degree to which decision-making authority resides at the top of the organizational chart.

d. It is the extent to which a job requires completing a "whole" piece of work from beginning to end.

e. It is the extent to which a person receives clear information about performance effectiveness from supervisors.

d. workflow design.

A committee of managers and workers in the production department at a medical device manufacturer collaborated to map out the steps needed to produce its ultrasound systems. This is an example of

a. job analysis.

b. job description.

c. organization structure.

d. workflow design.

e. performance evaluation.