MA 313 Final

The most common example of a positive, happy facial expression is a:

smile

One of your patients, Mrs. V., exhibits a number of difficult behaviors. You suspect that she has some need that is not being met. Which is the most appropriate action for you to take?

Discuss your concerns with your supervisor.

Candidates for the CMA (AAMA) Certification Exam are allowed a ____ day period in which to take the exam.

90

Which of the following will assist you in being more efficient with your time?

Make a daily list of tasks and projects that must be completed.

According to the US Department of Labor, for the period 2018 to 2028, the employment of medical assistants is expected to _____.

grow 23 percent

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines?

Gastoenterologist

Which of these is a nonadaptive coping skill?

drinking

The majority of the population are _____ learners.

visual

When a patient's behavior indicates a negative emotional state, the health care team should _______.

try to identify the patient's needs.

Most patients are likely to express their fears, anxieties, or uncertainties _______.

only after you have shown that you care and are willing to listen.

You are assisting a patient who says, "This illness will probably kill me. My mother had the same thing, and she died at about my age. " Which would be the most appropriate response?

" It sounds like you are very worried about this illness."

Sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?

Bring it up in a staff meeting; others are probably having issues as well.

A (n) ________ of what is said can cause the listeners to "read into" the message something the speaker did not intend.

expectation

Which of the following practitioners specializes in diagnosing and treating diseases and malfunctions of the glands of internal secretion (hormone)?

Endocrinologist

Your ______, consisting of a mixture of feelings, beliefs, and behaviors, will affect your adjustment as a health care professional.

attitude

The American Academy of Professional Coders (AAPC) offers several types of certifications. Which of the following is not an AAPC certification?

Certified Professional Coder (CPC-OP) (Outpatient Clinic)

When a new baby sister arrives, 3-year-old Cadence begins asking for a bottle and talking "baby talk" again. This behavior is an example of _______.

regression

Common emotional reactions to illness include all of the following except ______.

immediate acceptance

When working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities?

fourth priority

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye?

Ophthalmologist

What is another term for critical thinking?

problem-solving

Which organization offers certification examinations for the National Certified Medical Assistant and National Certified Medical Office Assistant?

National Center for Competency Testing (NCCT)

Which is not a type of communication?

imagined

When working with older patients, you should:

greet them warmly and by name

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and blood forming tissues?

Hematologist

Which can cause the receiver of a message to misunderstand what is said?

all of the above

When working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following priorities?

first priority

Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities?

that you acknowledge others and are interested in being of service.

Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:

active listening.

Which of the following describes the role of the patient navigator prior to the patient seeing the provider?

all of the above

The expenses involved in running a business have made which of the following rare today?

solo practices

Which belief is least likely to contribute to a favorable work attitude?

"We ought to get paid more than we do."

A person's stance means _______.

the way they position their body and feet.

When talking with a patient, you should not"

look away while the patient is speaking

Which of the following is a way to acquire continuing education?

participate in a health care forum.

Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:

critical thinking

When working with a pediatric patient, instead of saying deformity, it is recommended that you say:

appearance

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

hereditary, cultural, and environmental

Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias?

Recognizing what the bias is.

Define coaching a patient as it relates to health maintenance.

enhancing the patient's understanding and learning experience when educating the patient regarding topics on health maintenance, disease prevention, and treatment plans as directed by the provider.

Which of the following practitioners specializes in diagnosing and treating tumors and cancer?

Oncologist

Which of the following practitioners specializes in diagnosing and treating conditions of altered immunologic reactivity?

Allergist

In addition to illness-specific symptoms, patients may develop general physical effects such as fever, pain, nausea, lack of appetite, and difficulty with urination or elimination. These effects may be due to all of the following except _______.

consistent diet

A (n) ________ statement is one in which the speaker's meetings is vague or unclear.

ambiguous

Which of the following is not one of the four Es used to engage a child in health care matters?

evidence

When working in clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following priorities?

first priority

Which of the following is the American Academy of Professional Coders (AAPC) certification for physician practice?

Certified Professional Coder (CPC)

Which of the following practitioners specializes in administering anesthetic agents before and during surgery?

Anesthesiologist

In the model of communication process presented in Chapter 4, the receiver decodes the message based on their:

reference points.

Biting, kicking, and hitting are examples of _____ aggression.

physical