Compliance Quesions

How often are you trained and who receives training on compliance issues?

All employees are trained monthly

How often are you trained and who receives training in Security/Robbery procedures?

All employees are trained quarterly

Name two items considered Next Business Day Available

Dollar Bank checks & U.S. Treasury checks

What are the current levels for FDIC insurance?

$250,000

What do you do when the "all clear" signal is not given?

Lock the doors, proceed to the evacuation site, call the Police and the Security Department.

Where are the Bank's Public File and CRA Disclosure Statement located?

The Public File and CRA Disclosure Statement are available to be viewed electronically at all Dollar Bank branches. If a copy of the file is requested, the request and any questions should be submitted by the branch to the Compliance/Legal Department.

When do you complete a CTR?

For all cash transactions in excess of $10,000 in one business day.

When do you complete and MIL?

For all cash purchases of negotiable items totaling $3.000 to $10.000 in one business day.

What are Economic Sanctions?

Countries/people Dollar Bank is prohibited from doing business with.

What documentation do you need to disclose account information in person? Over the phone?

In person: valid ID Over the phone: referred to a centralized department

When do you place a hold on a check?

Checks are assigned holds centrally.

What is the purpose of Reg. E?

To establish a framework of consumer and financial institution rights and responsibilities with regard to electronic transactions.

What do you do if a customer wants to take out a loan?

Provide disclosures and quote APR.

If an examiner asks about a savings account, what do you do?

Provide disclosures and quote APY.

Who gets privacy notices and when? Where would you find them?

All customers- at account opening, upon request and annually. You would find them in Platform Connect and our Dollar Bank website.

What do you do if a customer does not receive all of their money from an ATM withdrawal?

Connect the customer to a centralized department.

What is Suspicious Activity Reporting?

It is handled centrally, contact Security.

What is OFAC?

Office of Foreign Asset Control

What does CIP require you to do?

Collect, record and verify the name, address, date of birth, tax-ID and acceptable ID for all customers opening a new account.

What procedures do you have in place to protect customer information in your possession?

Primarily housed on computer system, everything else is locked up.

What form creates the Bank's contract between the customer and the bank?

Signature Card

All signature cards are to be forwarded to Central Servicing within how many hours?

48

What do you do if a customer wants to wire funds to an economically sanctioned country?

Contact Security and the Wire Department

The relationship code for an authorized signer added to a business account determines the type of transactions they can authorize on behalf of the business. Name 3 transactions a DAS (Designated Account Signer) is NOT permitted to authorize on behalf of a business:

Open accounts, close accounts, authorize wire transfers, modify signers.