analyze the issue

risk

potential future event that may or may not occur

issue management process

identify

analyze

resolve

monitor

escalation point

event that will activate a need to notify increasingly higher levels of authority

scatter diagram

involves plotting two variables, one on the x axis and the other on the y axis, and representing each occurence of the (x,y) variable with a dot

run chart

line graph that displays data over time

pareto charts

pareto principle suggests that fixing a small portion of root causes can solve most problems, with the 80/20 rule stating that 80% of issues stem from 20% of causes

five-why analysis

problem solving technique that involves asking “why” questions to identify the root cause of a problem

fishbone diagram

the fish’s head represents the problem, and the ribs represent possible related causes