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Conflict
This is the dynamics when two or more people, organizations, or nations perceive one another as a threat to their needs or intersts.
Intrapersonal
Refers to with oneself, like when one is indecisive about things.
Interpersonal
This occurs among two or more individuals, like having a misunderstanding between friends, family members, or lovers.
Intragroup
This occur within the same interest group, like a student organization.
Intergroup
This happens between two or more groups, like fraternities.
Avoidance
This means to evade or dodge the cause of the strong emotion or uneasiness one feels for another person who is in conflict with you.
Ignoring
This is when you are in the same place as the other person you are in conflict with, and you disregard and snub his presence.
Denying
This means when someone asks you if you are quarrelling or in disagreement with the person you are in conflict with and you disagree or refute the comment or observation.
Fight
This forces the other party to accept a stand that is against that party’s interest.
Submit
This yields to the demands of the other party and agree to end the conflict.
Flee
This refers to leaving the situation where the conflict is occurring or changing the topic
Freeze
This refers to doing nothing and just waiting for the other party’s next move or allow the pressure to build up.
Competing
This is when an individual’s interests are above all else, power and authority are often used to win against others.
Accommodating
This is when an individual is willing to neglect his or her interests or needs for the sake of the other person, yielding one’s position and allowing the other to pursue his or her position at the other’s expense.
Compromising
This is when an individual is neither here nor there, prefers to split whatever is at stake in half to partly satisfy both parties just to get over the problem.
Avoiding
This is when the individual prefers to stay out of the situation either by postponing a decision, taking a wait and see position, or withdrawing completely until conditions are better.
Collaborating
This is when the individual seeks a mutually satisfying solution by understanding the needs and interests of the other person, and expanding the resources rather than competing over them.
Family
This refers to a group of individuals living under one rood and usually under one head.
genogram
This is a graphical map of a family’s history that traces and illustrates patterns in its structure and characteristics using special symbols to describe relationships, major events, diseases, etc.
Career
This is a profession that a person may get into, either because he has found a good match between his life goals, skills, personality, and interests with a dream job, or it may just be a means to earn a living.
Career development
Richard A. Hansen defines this term as the continuous lifelong process of developmental experiences that focuses on seeking, obtaining, and processing information about self, occupational and educational alternatives, life styles, and role options.
Trait Factor
This states that skills, values, interests, and personality characteristics are analyzed and matched with job factors or an occupational profile. (Frank Person & E.G. Williamson)
Psychological
This is an offshoot of Parson’s Trait Factor Theory where John Holland identified sic personality categories: realistic, investigative, social, conventional, enterprising, and artistic.
Decision
This is based on Albert Bandura’s theory of self efficacy, which means that a person may exercise control over his or her thoughts, beliefs, and actions, and that self-efficacy is the predictor of behavior.
Self-efficacy
This is defined as the belief in one’s capabilities to plan, organize, and execute a set of actions that will produce the desired results.
John D. Krumboltz
This person theorized that social learning is the bases of our career decisions and development and that people choose their careers based on what they know and have learned.
Life-Space Theory
This is proposed by Donald Super who based the theory on the idea that humans are always in constant change and go through life learning and doing new things, while changing roles in the process.
Social relationships
These tend to be less intimate, with lesser self-disclosure involved, but may still be exclusive, and may demand certain levels of loyalty.
Social influence
A term that Rashotte defined as things such as behavior, actions, attitudes, concepts, ideas, communications, wealth, and other resources that bring about changes in the beliefs or behavior of a person as a result of the actions of another person.
Compliance
This is when a person seems to agree, and follows what is requested or required of him or her to do or believe in, but does not necessarily have to really believe or agree to it.
Identification
This is when a person is influenced by someone he or she likes or looks up to, like a movie star, a social celebrity, or a superhero.
Internalization
This is when a person is able to own a certain belief or act, and is willing to make it known publicly and privately.
Conformity
This is a type of social influence that involves a change in behavior, belief, or thinking to be like others.
Conversion
This occurs when an individual whole-heartedly changes his or her original thinking and beliefs, actions, and attitudes to align with those of the other members of the group.
Minority Influence
This happens when a bigger number of people are influence by a much smaller number of people and when the minority’s way of looking at and doing things are accepted.
Reactance
This is when there is a willing rejection of a social influence being exerted on an individual or group. This is a reverse reaction to some social influence that is being imposed by a person or a group on another.
Obedience
This is another form of social influence wherein a person follows what someone tell him or her to do, although it may not necessarily reflect the person’s set of beliefs or values.
Persuasion
This is used by one person or group to influence another to change their beliefs, actions, or attitudes by appealing to reason or emotion.
Leader
This is often referred to as someone who is the head of a group of people by virtue of having great strength and wisdom, or may have inherited a position of power even if strength and wisdom were not part of this person’s virtues.
Leadership
According to Chester Barnard, this refers to as the ability of person in position of authority to influence others to behave in such a manner that goals are achieved.
Trait Theory
This defines leadership based on certain personality traits which are generally suited for all leaders, such as decisiveness, persistence, high level or self-confidence and assertiveness among others.
Behavioral Theory
This presupposes that leadership is a learned behavior, and that leaders are defined according to certain types of behavior they exhibit.
Participative Theory
This is the opposite of an autocratic leader, wherein this type of leadership involves other people to make common decisions.
Situational Theory
This assumes that there is no one style of leadership and that leader behavior is based on the factors present in a situation, and usually takes into consideration how followers behave.
Transactional Theory
This states that leadership involves a transaction or negotiation of resources or position, and usually employs reward and punishment.
Transformational Theory
This involves a vision, which a leader uses to rally support from followers, and the role of the leader is in motivating others to support the vision and make it happen.
Leader is situational
This means that a leader’s behavior and what is required of him will always be influenced by the situation. It also means that a leader is also to assess a situation quickly, adjust to it, and provide the appropriate and necessary action to address it for the benefit of his followers.
Leadership is non-hierarchial
This states that the exercise of leadership is not based on one’s position in a organizational chart alone, but also dependent on other factors such as characteristics, skills, and even connections.
Leadership is relational
This states that leaders and followers establish a relationship where their interests are mutually met.
Authentic leadership
This is primarily determined by how followers view the leader.
Leader-Member Exchange Theory
This states that a leader’s effectiveness is measured by the quality of his relationship with his followers, and different types of relationships can evolve between leader and follower in a certain work situation.
Heroic Leadership
Chris Lowney referred this term to the type of leadership that the members of the Society of Jesus live by, that everyone is a leader and everyone gets a chance to lead and be leaders in everything they do.
Self-awareness
This refers to knowing and understanding fully our strengths and challenges, our way of looking at things, and even out emotions and the set of values that we live by.
Ingenuity
This states that a leader of this type of not stuck in his comfort zone because the world is constantly changing. Flexibility and openness to new ideas are the hallmark of this kind of leadership.
Love
This states that a healthy self-concept generates a healthy and positive attitude when dealing with other poeple.
Heroism
This type of leadership is about motivating and inspiring other people to reach for higher goals, for bigger and greater things.
Authenticity
This is when the leader is ont afraid to show his or her weakness, reveal his human side without fear, and uses these together with ihs strengths to lead others.
Significance
This is when a leader provides the reason or meaning for followers to believe in.
Excitement
This is when a leader provides motivation and inspiration to his or her followers and excites them to pursue their vision.
Community
This is when a leader builds a community of followers with whom they can associate and forge relationships.
Social relationships
This is a broad definition of how we interact and behave with other people, and how they interact and behave with us.
Why type
This type of leader is usually the visionary, the one who beileves results can be achieved.
How type
This type of leader is the realist who is able to see how to work out a vision.
What type
This type of leader is the builder who provides details on how to get things done.
David Goleman
Who stated that all emotions are, in essence, impulses to act, the instant plan for handling life that evolution has instilled in us?
Dr. Joseph LeDoux
Who stated that the amygdala has become the center of action, the emotional sentinel, and memory bank of previous experience related to emotions.
Neocortex
This is termed as the thinking brain.
Frontal lobes
These send signals to the other parts of the body for action.
Hijacking of the amygdala
This is a phenomenon where pulses trigger our knee-jerk reaction to a situation, which occurs before the information was processed by the rational part of the brain.
Amygdala
Neocortex
Frontal Lobes
What are the parts of the human brain primarily involved in the creation of emotions?
Emotional intelligence
This lies between this interaction of the amygdala and the pre-frontal cortex.
Peter Salovey and John Mayer
Who first introduced the concept of emotional intelligence?
Daniel Goleman
Who popularized emotional intelligence?
Daniel Goleman
Who stated emotional intelligence as:
“the ability to motivate oneself and persist in the face of frustrations, to control impulse and delay gratification, to regulate one’s moods and keep distress from swamping the ability to think, to empathize, and to hope?”
Self-Awareness/Knowing one’s emotions
Self-Management/Managing emotions
Self-Motivation/Motivating oneself
Empathy/Recognizing emotion in others
Social Relationships/Handling emotions
What are the domains of emotional intelligence?
Knowing one’s emotions or self-awareness
This states that:
“Self-awareness brings with it the skill of self-reflection. It is about a person who recognizes an emotion being felt, and is able to verbalize it, by saying there emotions at the peak of one’s rage.”
Managing emotions
This is where Goleman states that we often have very little or no control when an emotion occurs and what this emotion will be, but we can have control on how long an emotion will last.
Motivating oneself
This states that:
“Hope is the element present when one is fighting some overwhelming anxiety, a defeatist attitude, or depression.”
Recognizing emotions in others
This is where Goleman states that the root cause of our capacity to empathize is self-awareness. If we recognize our own emotions and how these effect us, then it will be easier to recognize other people’s emotions as well.
Empathy
This is the capacity to recognize the emotions in other people.
Attunement
This means that if a person does not receive empathy from others, the tendency is not to have empathy for other as well.
Daniel Stern
Who defined the term attunement?
Handling relationships
This states that:
“Emotional intelligence is also evident in the way we manage our relationships with others.”
Organizing groups
Negotiating solutions
Personal connection
Social analysis
What are the four components of social intelligence?
Organizing groups
A leadership skill essential in mustering groups of people toward a common action.
Negotiating solutions
This talent to bring people in conflict to talk and come up with a solution is usually found among mediators of disputes.
Personal connection
This is the talent where empathy and connecting with another person’s emotions are manifested.
Social analysis
This is the talent to step out of a situation and objectively form insights about the way people feel and behave.
Howard Gardner and Thomas Hatch
Who came up with the four components of social intelligence?
Verbal-linguistic
Mathematical-logical
Spatial
Kinesthetic
Musical
Interpersonal
Intrapersonal
Natural
Spiritual
What are the seven (plus two) key varieties of emotional intelligence?
Happy
Sad
Afraid
Anger
Surprise
Disgust
What are the six basic emotions by Paul Ekman?
Robert Plutchik
Who theorized that emotions are multi-dimensional, identified as:
Adoration
Ecstasy
Anticipation
Rage
Disgust
Grief
Surprise
Fear
Anger
Sadness
Fear
Enjoyment
Love
Surprise
Disgust
Shame
What are the eight main families of emotions?
Physical and mental health
Work performance
Relationships
What are the three points that emotional intelligence directly affects?
Physical and mental health
This states that emotional intelligence equips one with tools in managing stress, frustrations and challenges, providing the individual with plenty of healthy coping mechanisms.
Work performance
This states that emotional intelligence helps in understanding people and situations more objectively and with more understanding and compassion.
Relationships
This states that interpersonal relationships are enhanced because emotions are expressed in a more positive way, and with empathy, genuine caring is expressed and shared.
Survival
This was the primary reason why human beings have the fundamental need to belong.
Relationship
This is the way in which two or more people, groups, countries, etc., talk to, behave toward, and deal with each other.
Personal Relationship
This is the type of relationship which is closely associated with a person and which can only have meaning to this person.