Chapter 41: Factors that Affect Patient Education

Which is a psychological effect of disease that can impact patient education?

Anger

Religion

Health insurance

Family involvement

Anger

Which action by the medical assistant (MA) is appropriate when providing education to a patient who is experiencing the bargaining stage of the grief process?

Reinforcing education with handouts

Using reflection to acknowledge feelings

Providing community resources to offer support

Working out a solution that promotes compliance

Working out a solution that promotes compliance

Which stage of grief is characterized by hostility?

Anger

Denial

Isolation

Depression

Anger

What is the best predictor of how a patient will respond to the teaching required for disease management?

Family support

Age at diagnosis

Religious affiliation

Perception of diagnosis

Perception of diagnosis

Which is a vital part of patient education?

Patient discipline

Patient awareness

Patient ownership

Patient understanding

Patient ownership

Which does patient perception impact?

Ability to learn

Willingness to learn

Prescribed treatment guidelines

Recommended treatment recommendations

Willingness to learn

Which action is appropriate when planning patient teaching?

Determining learning style

Using lecture to present material

Having a discussion to provide education

Implementing the same style for each individual

Determining learning style

Which are psychosocial factors that can impact a patient's ability to retain information provided during a teaching session?

Select all that apply

Age

Stress

Anger

Culture

Language

Stress

Anger

Who has the largest impact on patient understanding and compliance when teaching a child diagnosed with diabetes mellitus (DM)?

Nurse

Clergy

Family

Physician

Family

Which are cultural and diversity considerations when teaching patients?

Select all that apply

Visual acuity

Hearing loss

Native language

Religious beliefs

Stress and anxiety

Native language

Religious beliefs

Which action is appropriate when educating a patient whose primary language is not English?

Using material with a larger font

Speaking to the patient in a loud tone

Touching the patient to gain attention

Providing printed material in the native language

Providing printed material in the native language

Which should the medical assistant (MA) include in a patient teaching session when using the health belief model's principle of perceived severity?

Ongoing education and support

Referral to community resources

One-on-one education intervention

Outline of potential complications of the disease

Outline of potential complications of the disease

Which should the medical assistant (MA) include in a patient teaching session when using the health belief model's principle of cues to action?

Select all that apply

Family involvement

Ongoing education and support

Referral to community resources

Outline of potential complications

One-on-one education interventions

Family involvement

Referral to community resources

One-on-one education interventions

Which should the medical assistant (MA) include in a patient teaching session when using the health belief model's principle of perceived benefits?

Emphasize high cost of prescription

Emphasize positive treatment results

Emphasize the chances of developing the disease

Emphasize potential complications of the disease

Emphasize positive treatment results

A patient states, "Why did this happen to me? I am a good person; why did I get diabetes?" Based on this data which stage of grief is the patient experiencing?

Anger

Depression

Acceptance

Denial or Isolation

Anger

Which actions are appropriate when educating a patient who is experiencing the depression stage of grief?

Select all that apply

Planning a meeting with the dietician

Implementing multiple methods of learning

Using reflection during therapeutic communication

Providing a list of community resources for support

Scheduling professional counseling per physician order

Planning a meeting with the dietician

Providing a list of community resources for support

Scheduling professional counseling per physician order

Which response indicates the patient is experiencing the bargaining stage of grief?

"Why did this happen to me?"

"Where can I locate community education resources?"

"Can I wait till the holidays are over to change my diet?"

"I don't need to change my diet because I don't have diabetes."

"Can I wait till the holidays are over to change my diet?"

Which actions are appropriate when providing education to a patient who is experiencing the denial and isolation stage of grief?

Select all that apply

Discuss the patient's request with the nurse.

Recommend the patient attend a support group.

Renew patient education efforts with DVDs and websites.

Reinforce patient education interventions with handouts.

Encourage family members to get involved with patient care.

Reinforce patient education interventions with handouts.

Encourage family members to get involved with patient care.

Which action should be used when providing education to a patient who is experiencing the anger stage of grief?

Reinforcing patient teaching with handouts

Implementing reflection when teaching the patient

Using available resources to support the patient's family

Providing community resource information during the session

Implementing reflection when teaching the patient

Which action should the medical assistant (MA) take to assist the patient to take ownership of the learning process?

Identify the patient's learning style.

Provide community resources to the patient.

Use reflection during the patient teaching session.

Persuade the patient to understand the disease.

Persuade the patient to understand the disease.

The medical assistant (MA) is planning a teaching session for a patient who is newly diagnosed with a chronic disease process. Which should the MA consider when determining the patient's perception of the diagnosis?

Select all that apply.

Current age

Emotional response

Stage of development

Previous life experiences

Recognition of seriousness

Previous life experiences

Recognition of seriousness

Which is a vital part of patient education?

Patient discipline

Patient awareness

Patient ownership

Patient understanding

Patient ownership

Which is the initial action by the medical assistant (MA) when providing patient education?

Using reflection with the patient

Assessing the patient's stage of development

Asking the patient how he or she prefers to learn

Determining if the patient has a visual impairment

Asking the patient how he or she prefers to learn

Which factors should the medical assistant (MA) consider when preparing for an initial teaching session for a patient who is newly diagnosed with diabetes mellitus?

Select all that apply

Patient's age

Patient's culture

Patient's mental status

Patient's insurance coverage

Patient's level of development

Patient's age

Patient's culture

Patient's mental status

Patient's level of development

Which are specific considerations when the medical assistant (MA) teaches a patient from a different culture?

Select all that apply

Learning style

Spiritual beliefs

Primary language

Insurance provider

Educational background

Spiritual beliefs

Primary language

Which action by the medical assistant (MA) is appropriate when teaching a patient with a hearing loss?

Using handouts with a large font

Standing behind the patient when speaking

Providing resources with an audio component

Lowering tone of voice when speaking to the patient

Lowering tone of voice when speaking to the patient

Which are therapeutic actions by the medical assistant (MA) when providing education to a patient who does not speak English?

Select all that apply

Using sign language

Using an interpreter

Using gestures or demonstrations

Using printed information obtained online

Using written handouts in the native language

Using an interpreter

Using gestures or demonstrations

Using written handouts in the native language

Which approaches should the medical assistant (MA) use when teaching a patient with a visual impairment?

Select all that apply

Using clear, concise language

Speaking in a normal tone of voice

Touching the patient lightly to gain attention

Alerting the patient when entering the room

Supplying material with an audio component

Using clear, concise language

Speaking in a normal tone of voice

Alerting the patient when entering the room

Supplying material with an audio component

Which should the medical assistant (MA) observe to determine understanding when educating a patient whose primary language is not English?

The patient's body language.

The patient's ability to use a computer.

The patient's ability to use a dictionary.

The patient's eye contact with the interpreter.

The patient's body language.