Intro to Business Communication

special characteristics of a product, usually leading to certain benefits

features

settlement of a dispute by a person chosen by both parties

arbitration

to express an opinion in a group by voice or hand

vote

the difference between credits and debits in an account

balance

person responsible for day-to-day running of a department

manager

advance warning of intention to resign

notice

goods or products that are being transported or shipped

cargo

death, injury, damage, etc. that is the basis for a claim

loss

statement of facts in a trial

case

special symbol, design, word, etc., used to represent a product or firm

trademark

the money in general use or circulation in any country

currency

to telephone a prospect without previous contact

cold call

average number of magazines sold in a particular period

circulation

money lent by a bank that must be repaid with interest

loan

department responsible for physical creation of a product

production department

before this

heretofore

an oral examination of an applicant

interview

a document that shows where goods come from

certificate of origin

a person who calculates risk for insurance companies

actuary

the formal decision or finding of a judge of a judge or jury

verdict

choose the answer that corresponds with the number of words that are spelled incorrectly.

acceptable, accidently, accomodate

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

beleive, bellweather, calender

3

choose the answer that corresponds with the number of words that are spelled incorrectly.

category, committed, conscientious

0

choose the answer that corresponds with the number of words that are spelled incorrectly.

ocasionally, pasttime, personnel

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

jewlry, colenel, innoculate

3

choose the answer that corresponds with the number of words that are spelled incorrectly.

medieval, memento, minuscule

0

choose the answer that corresponds with the number of words that are spelled incorrectly.

wierd, vaccuum, twelfth

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

exhilerate, exceed, experience

1

choose the answer that corresponds with the number of words that are spelled incorrectly.

firey, gague, guarantee

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

harrass, ignorance, judgement

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

preceed, priviledge, pronounciation

3

choose the answer that corresponds with the number of words that are spelled incorrectly.

questionnaire, restaurant, rhythm

0

choose the answer that corresponds with the number of words that are spelled incorrectly.

supercede, thier, untill

3

choose the answer that corresponds with the number of words that are spelled incorrectly.

leisure, liaison, license

0

choose the answer that corresponds with the number of words that are spelled incorrectly.

millennium, miniture, misspell

1

choose the answer that corresponds with the number of words that are spelled incorrectly.

neighbor, noticable, occurrence

1

choose the answer that corresponds with the number of words that are spelled incorrectly.

playright, posession, publicly

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

referred, reference, relevant

0

choose the answer that corresponds with the number of words that are spelled incorrectly.

sergent, serperate, schedule

2

choose the answer that corresponds with the number of words that are spelled incorrectly.

threshold, tyranny, relevant

0

choose the answer that corresponds with the number of capitalization errors in each sentence.

Ms. Halstead, my Algebra teacher, plans to tour the entire continent next year, probably beginning in Mid-July.

2

choose the answer that corresponds with the number of capitalization errors in each sentence.

The Professor spend the entire Summer in the South doing research for her book.

2

choose the answer that corresponds with the number of capitalization errors in each sentence.

Did you mom pay the ticket at the local Police Department before or after she talked with our Mayor?

3

choose the answer that corresponds with the number of capitalization errors in each sentence.

Kelly purchased the China dolls during her trip to the Far east last spring.

1

choose the answer that corresponds with the number of capitalization errors in each sentence.

Logan took Flight 2057 on his recent business trip to Seattle.

0

choose the answer that corresponds with the number of capitalization errors in each sentence.

I was not able to schedule management communication 340 for this semester.

2

choose the answer that corresponds with the number of capitalization errors in each sentence.

Sally was interviewed on WTEN about her experiences with Google.

0

choose the answer that corresponds with the number of capitalization errors in each sentence.

Vice President Nissinoff recommended me to be chair of our general session for our division in Nashville.

0

choose the answer that corresponds with the number of capitalization errors in each sentence.

As you can see from page 12, the air pollution levels in the city of Buffalo are far too high.

0

choose the answer that corresponds with the number of capitalization errors in each sentence.

We bought some turkish towels while we were in eastern Europe.

1

choose the answer that corresponds with the correct punctuation for the given sentence.

Conference Room B was being painted, therefore, we moved the meeting to the auditorium.

a) No change
b) painted; therefore,
c) painted: therefore,
d) painted; therefore we,

b

choose the answer that corresponds with the correct punctuation for the given sentence.

St. Louis, Indianapolis, and Columbus: these are our fastest growing markets.

a) No change
b) Columbus these
c) Columbus—these
d) Columbus;

c

hoose the answer that corresponds with the correct punctuation for the given sentence.

Don't delay another day, order your Commodore skis today!

a) No change
b) day;
c) day:
d) day!

b

choose the answer that corresponds with the correct punctuation for the given sentence.

The company planned it's expansion carefully to avoid the large debt that many growing businesses experience.

a) No change
b) its's
c) its'
d) its

d

choose the answer that corresponds with the correct punctuation for the given sentence.

Did you read the article "Is a Personal Computer for You?"?

a) No change
b) You?"
c) You"?
d) You."

b

choose the answer that corresponds with the correct punctuation for the given sentence.

New sales representatives have been hired for Detroit, Michigan, Mobile, Alabama, and Ogden, Utah.

a) No change
b) Detroit; Michigan, Mobile; Alabama, and Ogden; Utah.
c) Detroit, Michigan; Mobile, Alabama; and Ogden, Utah.
d) Detroit; Michigan; Mobile; Alabama; and Ogden; Utah.

c

choose the answer that corresponds with the correct punctuation for the given sentence.

When he said "right away" he wasn't kidding.

a) No change
b) "right away',
c) "right away,"
d) "right away;"

c

choose the answer that corresponds with the correct punctuation for the given sentence.

A companys responsibility is to its shareholders and customers.

a) No change
b) companies'
c) company's
d) companies

c

choose the answer that corresponds with the correct punctuation for the given sentence.

Ron was present at the meeting but was unable to attend the reception that followed.

a) No change
b) meeting,
c) reception,
d) meeting;

a

choose the answer that corresponds with the correct punctuation for the given sentence.

No Ms. O'Leary did not approve the purchase of an new equipment during the past four months.

a) No change
b) No,
c) equipment,
d) No—

b

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: ask
Past tense: ask
Past participle: asked

b

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: begin
Past tense: begun
Past participle: begun

b

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: bring
Past tense: brought
Past participle: brought

d

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: rise
Past tense: rise
Past participle: risen

b

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: lend
Past tense: lent
Past participle: lend

c

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: gave
Past tense: gave
Past participle: given

a

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: put
Past tense: put
Past participle: put

d

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: see
Past tense: seen
Past participle: seen

b

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: speak
Past tense: spoke
Past participle: spoke

c

use the following answer choices:

a. Present tense is incorrect.
b. Past tense is incorrect.
c. Past participle is incorrect.
d. All are correct.

Present tense: told
Past tense: told
Past participle: told

a

Choose the correct part of speech for the capitalized word.

We were excited by the Web design BUT disappointed by the high development cost.

a) conjunction
b) interjection
c) noun
d) verb

a

Choose the correct part of speech for the capitalized word.

Ava HURRIEDLY developed a presentation for the staff meeting.

a) adjective
b) adverb
c) noun
d) pronoun

b

Choose the correct part of speech for the capitalized word.

Each person in our office has a private voice mailbox and a PERSONAL password.

a) adjective
b) adverb
c) noun
d) verb

b

Choose the correct part of speech for the capitalized word.

Most clothing manufacturers RELY on computers to design patterns.

a) adverb
b) noun
c) pronoun
d) verb

d

Choose the correct part of speech for the capitalized word.

Please ask VICTORIA to send this fax to Australia.

a) conjunction
b) noun
c) preposition
d) verb

b

Choose the correct part of speech for the capitalized word.

Jenny's NUMEROUS absences affect the staff's ability to complete its work.

a) adjective
b) adverb
c) conjunction
d) noun

a

Choose the correct part of speech for the capitalized word.

We answer the phone calls IN the order that they are received.

a) conjunction
b) noun
c) preposition
d) verb

c

Choose the correct part of speech for the capitalized word.

BETWEEN work and family life, they have no time for hobbies.

a) adverb
b) adjective
c) conjunction
d) preposition

d

Choose the correct part of speech for the capitalized word.

The candidate WAFFLED on the important issues.

a) adjective
b) noun
c) pronoun
d) verb

d

Choose the correct part of speech for the capitalized word.

He made a MAGNANIMOUS donation to the town's animal shelter.

a) adjective
b) adverb
c) pronoun
d) verb

a

Choose the answer that is an antonym of the given word.

waft

a) drift
b) hover
c) settle
d) swim

c

Choose the answer that is an antonym of the given word.

painful

a) aching
b) afflictive
c) indolent
d) sore

c

Choose the answer that is an antonym of the given word.

gaffe

a) faux pas
b) impropriety
c) indiscretion
d) pleasantry

d

Choose the answer that is an antonym of the given word.

qualified

a) able
b) fit
c) inept
d) suitable

c

Choose the answer that is an antonym of the given word.

laborious

a) active
b) busy
c) employed
d) unoccupied

d

Choose the answer that is an antonym of the given word.

rage

a) agitation
b) delight
c) fever
d) fury

b

Choose the answer that is an antonym of the given word.

earthly

a) carnal
b) material
c) nontemporal
d) terrestrial

c

Choose the answer that is an antonym of the given word.

obedient

a) amenable
b) compliant
c) submissive
d) willful

d

Choose the answer that is an antonym of the given word.

jagged

a) broken
b) craggy
c) ragged
d) soft

d

Choose the answer that is an antonym of the given word.

cultivation

a) barbarism
b) civilization
c) culture
d) refinement

a

Which sentence is punctuated correctly?

a) After the opening ceremonies the group went out to dinner.
b) "I wonder," said Howard, "if we should ask for a delay of the hearing."
c) Six additional computers which are coming tomorrow satisfy our projected needs.
d) Tom rented skis boots and poles

b

Which sentence is INCORRECTLY capitalized?

a) Our new store is located just south of the freeway.
b) Spanish moss grows on trees in the Southeast.
c) The Mapleton city council passed an ordinance on snowmobiles.
d) The Mississippi River forms the border between Iowa and Illinois.

c

Which sentence contains an ERROR in number expression?

a) Panel members are to be in their seats at exactly 7:30 p.m.
b) The committee recommended budget cuts totaling over $13 million.
c) The hotel limousine will be here around ten o'clock.
d) Ticket prices were $5.00, $6.00 and $7.00.

d

Which one of the following is a complete sentence?
a) All the way home.
b) Until we had.
c) Until we had run all the way home.
d) We had run all the way.

d

Which sentence contains a subject and a verb that do NOT agree?

a) Several million jobs are available in the future.
b) The company contracts permit overtime work on Saturday.
c) The manager's report were reviewed.
d) The women working in the department prepare the report every Saturday.

c

Which sentence does NOT have parallel structure?

a) Copies of the report have been sent to the graphics department and to the engineering department.
b) Phil was interested in scheduling, shipping, and mailing procedures.
c) Please read the data, review the statistics, and report the findings.
d) The receptionist must be able to answer the telephone, take direction, and to type documents

d

Which sentence is punctuated correctly?

a) John Huntington, III lives at 493 Fifth Avenue, New York, NY 02138.
b) John Huntington III, lives at 493 Fifth Avenue, New York, NY 02138.
c) John Huntington III lives at 493 Fifth Avenue, New York, N.Y. 02138.
d) John Huntington III lives at 493 Fifth Avenue, New York, NY 02138.

d

Which sentence is written correctly?

a) "Although you express yourself well, she said, you should proofread more carefully."
b) He said, "This dictionary is out of date."
c) How would you like to make a presentation next week? the supervisor asked.
d) Rafael said "that he planned to schedule a planning committee meeting soon."

b

In the following sentence, the word "and" is a __________.

Prolonged use of ibuprofen can lead to stomach aches, indigestion, and ulcers.

a) conjunctive adverb
b) coordinating conjunction
c) correlative conjunction
d) subordinating conjunction

b