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Cultural Diversity
Differences among individuals based on cultural, ethnic & racial factors.
Listening
to pay attention, make an effort to hear
Nonverbal communication
Communication that is not spoken
Communication
Process of transmission; exchange of thoughts or information
Feedback
A method used to determine if communication was successful which occurs when the receiver of a message responds to the message
Empathy
Identifying with another's feelings but being unable to change or solve the situation
Patience
Ability to wait, persevere
Honesty
Truthfulness; integrity
Willingness to learn
Being open to learn & adapt to changes
Dependability
Capability of being relied on; trustworthy
Acceptance of criticism
The process of receiving or taking criticism
Enthusiasm
Intense interest or excitement
Self-motivation
Ability to begin or follow through tasks without the assistance of others.
Tactful
Able to do or say the correct thing; thoughtful
Competence
Able & capable
Responsibility
Being held accountable for actions or behaviors
Discretion
Ability to use good judgment and self-restraint in speech or behavior
Professionalism
A blending of many different personal qualities to meet the standards expected in a healthcare career
Team player
An individual who works with other members to form a team
Teamwork
Consists of many professionals of different educations, ideas & backgrounds working together
Physical, psychological, cultural
3 types of communication barries
6, Infectious Agent, Reservoir, Portal of Exit, Mode of Transmission, Portal of Entry, Susceptible Hosts
Asepsis
An example of something that can break one or more links in the chain of infection
Flu & Antiviral Medication
An example of a virus & what is used to treat it
UTI & Antibiotics
An example of a bacteria & what is used to treat it
Athletes Foot & Antifungal Medication
An example of fungus & what is used to treat it
3, Airborne Precautions, Droplet Precautions, Contact Precautions
How many isolation precautions are there & what are they
Gloves & Gowns
2 examples of PPE gear used in isolation precautions
Droplet & Airborne precautions
What 2 isolations would be required if a patient has a diagnosis of an airborne disease but is coughing & sneezing
MRSA
What is an infectious agent that would require contact precautions
The Flu
What is an infectious agent that would require droplet precautions
A virus like Covid because it can spread to people who are less than 5 feet away from infected
What's an infectious agent that would require airborne precautions
Law
Rules enforced by state & local governments that have to be followed. These are important because they protect patients' health information.
Ethics
Moral that people go by. These are more personal than Laws as they deal with a person's idea of what's morally right or wrong.
Abuse
Domestic Abuse, if a patient is in a toxic relationship and is being hit by their partner
Assault
to threaten someone verbally or physically
Battery
when someone touches someone without consent
Slander
statements made about a person to try and hurt their reputation
Libel
when false information is written down
False imprisonment
when someone is wrongly detained. Like a nurse sends a patient to a mental institute without a reason from the psychiatrist.
Malpractice
when a healthcare provider fails to provide & care for the paint
Advanced Directives
a patients health care information about what they would prefer when undergoing treatment
HIPAA (Health Insurance Portability & Accountability Act)
federal law that protects patients' medical information.