CSUF MGMT 443 Exam 1

leadership

use of power and influence to direct the activities of followers toward goal achievement

management

art of getting things done through and with people in formally organized groups. This often implies a position with supervisory responsibility and administration (planning, organizing, directing, &controlling)

inertia

tendency to do nothing or remain unchanged

power

potential to influence other people's behavior

sources of personal power

expertise, interpersonal attraction, effort, legitimacy

influence

securing the consent of others to work with you in accomplishing an objective

power and influence help gain the trust of others to be able to positively influence their beliefs and behaviors to accomplish an objective

true

organizational power

legitimate, reward, coercive

legitimate power

derives from a position of authority

reward power

control over resources or rewards

coercive

control over punishment

expert power

derives from a person's expertise, skill, or knowledge on which others depend

referent power

exists when others have a desire to identify and be associated with a person

attraction

degree to which one has charisma and is agreeable to others

effort

degree to which one is dependable, willing to help, and contribute

alignment

degree to which one's actions are congruent with the prevailing value system of the organization

personal power is more effective in leading people

true

trait approach

personality traits -> behavior

situation trait approach

situation -> personality traits -> behavior

organizational power is commonly used

true

vertical development

elevating a person's mental state & maturity (being better)

horizontal development

adding more knowledge & skills (doing more)

what form of development is best for elevating our personal power (becoming someone others want to follow)?

vertical development

our internal operating system processes and encodes the world around us (most foundational aspect)

true

64% of adults operate at level 1

true

1% of adults operate at level 3

true

85% of execs operate at level 2

true

good soldiers need safety, comfort, and belonging

fear being exposed, discomfort, and not fitting in

progress makers need to advance, stand out, and be seen of value

fear being obsolete, failing or falling short, and not being seen of value

value creators need to be of value, contribute, and elevate others

fear not being of value, taking from things, and limiting others

self awareness

our capacity to stand apart from ourselves and examine our thinking, motives, actions, and habits (and how they may impact others)

mindset

lenses that selectively organize and encode information, thereby orienting an individual toward a unique way of understanding an experience and guiding one toward corresponding actions

self protective mindsets are fixed, closed, prevention, and inward

true

value creating mindsets are growth, open, promotion, and outward

true

fixed

see ourselves and others as being unable to change talents, abilities, & intelligence (look good)

growth

see ourselves and others as being able to change talents, abilities, & intelligence (learn & perform)

what mindset relates to believing what you know is best?

closed

left side of mindset continuum

self-protective

right side of mindset continuum

value creating

what mindset relates to having a clear destination and purpose for getting there?

promotion

which mindset leads to lowest safety incident rates?

prevention

closed

closed to ideas and suggestions of others (being right)

open

willing to give thought to ideas and suggestions from others (finding truth)

which mindset is most important for developing psychological safety?

open

prevention

focus on not losing (avoiding problems)

promotion

focus on winning & gains (reach goals/make progress)

inward

view others as objects (get ahead)

outward

views others as people and values them (lift others)

cultivating a growth mindset could be the single most important thing you ever do to help you achieve success

true

what are our mindsets at a neurological level?

neural connections

emotional intelligence

ability to recognize and control our emotions and recognize and respond appropriately to others emotions

the four quadrants of the ei model is self-awareness, other awareness, self-management, and relationship management

true

what form of development is most effective at developing emotional intelligence?

vertical development

default mode network

activates when not performing a task, daydreaming, mind-wandering

salience network

switching between the default mode network and central executive network

central executive network

engages your conscious brain to think and maintains attention on a prioritized task

the impact of trauma adapts hyper vigilance and dissociation

true

hyper vigilance

we struggle to regulate and control our emotions, prioritize overly sensitive emotions

dissociation

we struggle to connect with and be aware of our emotions, reduced skills for recognizing and navigating others emotions

trauma causes our internal operating system to become wired for self-protection

true

to develop greater emotional intelligence, we need to heal our body's nervous system

true

stress

state of mental or emotional strain/tension

hindrance stressors

hinder progress toward personal accomplishments

challenge stressors

opportunities for learning, growth, and achievement

time stressors

work overload, lack of control

encounter stressors

interpersonal interactions; conflict, lack of trust

situational stressors

from environment, unfavorable working conditions;

long hours, high pressure, change

anticipatory stressors

disagreeable events that threaten to occur; fear, anxiety

well-being

the degree to which one's condition is positive

the five well-being dimensions are purpose, social, financial, community and physical

true

purpose

liking what you do each day and being motivated to achieve your goals

social

having supportive relationships and love in your life

financial

managing your economic life to reduce stress and increase security

community

liking where you live, feeling safe, and having pride in your community

physical

having good health and enough energy to get things done daily

enactive strategies

create or enact a new environment that does not contain stressors

proactive stressors

enhance overall capacity to handle stress by increasing personal resiliency and well-being

reactive strategies

on-the-spot remedies to temporarily reduce the effects of stress

knowledge

facts and lessons learned

skills

use of knowledge to do something

talents

any recurring pattern of thought, feeling, or behavior that can be productively applied

managing weakness

get better at it, design a support system, find a partner, stop doing it, use a strong theme to overwhelm the weakness

weakness

anything that gets in the way of excellent performance, not just an area that lacks proficiency