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canned response
prepared in advance
clunky system
awkwardly solid, heavy, and outdated
high-end
expensive and of high quality
irate
really angry
acquire
to get
call for
go and collect someone to take them out.
collate
to arrange into the proper order, especially documents
deploy
to use smth or someone, especially in order to achieve a particular effect
handle
to deal with
inquire
to ask for information
intercede
mediate
leak out
become public knowledge
pre-empt
prevent
reap the rewards
to get something good as a result of your actions
recoil
draw back
trigger
an act that sets in motion some course of events
word of mouth
people influencing each other in personal conversations
repository
a place designated for storage
refund
money that is given back
rapport
A positive relationship
lip service
insincere agreement; to consent with one's word while dissenting in one's heart
insight
s clear, deep, and sometimes sudden understanding of a complicated problem or situation
indulgence
an occasional when you allow yourself to have smth enjoyable, especially more than is good for you
confectionery
a store where candy is sold
complaint
an expression of unhappiness or discontent
cadre
a group of professionals capable of training and leading others
bread and butter
main source of income
account statement
a monthly document provided by a bank that shows all deposits, withdrawals, and interest debited and credited to an account
being cut off
when connection stopped working
being put on hold
when you are asked to wait
indifferent
having no particular interest or sympathy; unconcerned
engaged line
busy, occupied
disinterested
free of bias or self-interest; impartial
peak time
the busiest time
dispute
argument
proof of purchase
evidence that you have bought smth
Note 
Flashcard (25)