Fiszki: Market Leader Upper-Intermediate Unit 10 | Quizlet

canned response

prepared in advance

clunky system

awkwardly solid, heavy, and outdated

high-end

expensive and of high quality

irate

really angry

acquire

to get

call for

go and collect someone to take them out.

collate

to arrange into the proper order, especially documents

deploy

to use smth or someone, especially in order to achieve a particular effect

handle

to deal with

inquire

to ask for information

intercede

mediate

leak out

become public knowledge

pre-empt

prevent

reap the rewards

to get something good as a result of your actions

recoil

draw back

trigger

an act that sets in motion some course of events

word of mouth

people influencing each other in personal conversations

repository

a place designated for storage

refund

money that is given back

rapport

A positive relationship

lip service

insincere agreement; to consent with one's word while dissenting in one's heart

insight

s clear, deep, and sometimes sudden understanding of a complicated problem or situation

indulgence

an occasional when you allow yourself to have smth enjoyable, especially more than is good for you

confectionery

a store where candy is sold

complaint

an expression of unhappiness or discontent

cadre

a group of professionals capable of training and leading others

bread and butter

main source of income

account statement

a monthly document provided by a bank that shows all deposits, withdrawals, and interest debited and credited to an account

being cut off

when connection stopped working

being put on hold

when you are asked to wait

indifferent

having no particular interest or sympathy; unconcerned

engaged line

busy, occupied

disinterested

free of bias or self-interest; impartial

peak time

the busiest time

dispute

argument

proof of purchase

evidence that you have bought smth