UNIT 4. Effective Communication Managing Change

Filtering

BARRIERS TO COMMUNICATION:

• Deliberate manipulation of information to make it appear more favorable to the receiver

• done to hurt or not hurt the emotion of the receiver

Emotions

BARRIERS TO COMMUNICATION:

• How a receiver feels when a message is received influences how he or she interprets it

Information Overload

BARRIERS TO COMMUNICATION:

• Information exceeds our processing capacity

Defensiveness

BARRIERS TO COMMUNICATION:

• When people feel they’re being threatened they tend to react in ways that hinder effective communication and reduce their ability to achieve mutual understanding

Language

BARRIERS TO COMMUNICATION:

• Words mean different things to different people

National Culture

BARRIERS TO COMMUNICATION:

• US managers rely heavily on formal reports. Japanese managers prefer interpersonal contact

Environmental

BARRIERS TO COMMUNICATION:

• characteristic of the organization and its environmental setting

• includes organizational culture, managerial philosophy, terminologies used

• ex. professional jargons – STAT is “immediately” in medical terms; STAT may mean statistics to other people

Personal

BARRIERS TO COMMUNICATION:

• from an individual’s frame of reference or beliefs and values.

• ex: emotionality, lack of empathy

Grapevine Communication

• informal communication held without a recommended structure in an organization

• does not observe hierarchy

• carried out by people in the organization through gossip and rumor

• may be incorrect, or half true

Chain, Gossip, Probability, and Cluster

Informal Communication Networks

Safe-space

PROS AND CONS OF GRAPEVINE COMMUNICATION

a. ___________________ self-expression

b. Increased ________________

c. Risk of __________________

d. Can get out of ____________

a = ?

efficiency

PROS AND CONS OF GRAPEVINE COMMUNICATION

a. ___________________ self-expression

b. Increased ________________

c. Risk of __________________

d. Can get out of ____________

b = ?

misunderstanding

PROS AND CONS OF GRAPEVINE COMMUNICATION

a. ___________________ self-expression

b. Increased ________________

c. Risk of __________________

d. Can get out of ____________

c = ?

hand

PROS AND CONS OF GRAPEVINE COMMUNICATION

a. ___________________ self-expression

b. Increased ________________

c. Risk of __________________

d. Can get out of ____________

d = ?

job satisfaction

Benefits of Good Communication:

1. Creates ______________

2. Lesser ___________

3. Increases ___________

4. Formation of __________

5. Proper ______________ of resources

1 = ?

conflicts

Benefits of Good Communication:

1. Creates ______________

2. Lesser ___________

3. Increases ___________

4. Formation of __________

5. Proper ______________ of resources

2 = ?

productivity

Benefits of Good Communication:

1. Creates ______________

2. Lesser ___________

3. Increases ___________

4. Formation of __________

5. Proper ______________ of resources

3 = ?

relationships

Benefits of Good Communication:

1. Creates ______________

2. Lesser ___________

3. Increases ___________

4. Formation of __________

5. Proper ______________ of resources

4 = ?

utilization

Benefits of Good Communication:

1. Creates ______________

2. Lesser ___________

3. Increases ___________

4. Formation of __________

5. Proper ______________ of resources

5 = ?

Clarity

5 Cs of Communication

• the right thoughts conveyed

Cohesiveness

5 Cs of Communication:

• good flow

Completeness

5 Cs of Communication:

• enough information

Conciseness

5 Cs of Communication:

• keep it short

Concreteness

5 Cs of Communication:

• be specific