Basics of Prac, Proc, & Mgt Exam 1 (MSU VMT)

Associates degree

What degree would be achieved after 2 years?

bacherlor's of science

What degree would be achieved after 4 years?

Committee on Veterinary Technician Education and Activities

What does CVTEA stand for?

veterinary technology

The science and art of providing professional support to veterinarians

veterinary technologist

a graduate of a 4 year AVMA CVTEA-accredited program

veterinary team

-veterinarian, technicians, technologists, receptionists, administration, kennel workers, etc.

vet technician

-a graduate from an AVMA accredited program in veterinary technology

-has associate's degree

veterinarian

a person of a 4 year AVMA accredited college of veterinary medicine

veterinary assistant

a person with less education than that is required for a veterinary technician

tech duties (some)

-specimen collection

-physical therapy

-wound management

-examination of oral cavities

-assistance during surgical procedures

-reception duties

-client education

private practices

-small animal practice

-large animal practice

-specialty and food animal practices

-mixed animal practice

non practice careers

-education

-university/college

-diagnostic/research

-government positions

-industry: sales rep, lab techs, etc.

veterinary technician national exam

What does VTNE stand for?

society

for individuals interested in a specific discipline of veterinary medicine that must represent a distinct and identifiable speciality, supported by an existing veterinary specialty

academy

designates veterinary technicians receiving recognition as a specialty and is restricted to credentialed vet techs who must complete a formal process of education, training, experience, and testing to qualify

examples of academies

-academy of lab animal vet techs and nurses

-academy of vet techs in anesthesia and analgesia

-academy of equine vet nursing techs

examples of societies

-society of veterinary behavior techs

-association of zoo vet techs

-the american association of rehab vets

national association of veterinary technicians in american

what does NAVTA stand for?

American Veterinary Medical Association

What does AVMA stand for?

association of vet technician educators

what does AVTE stand for?

veterinary hospital managers association

What does VHMA stand for?

american association of veterinary state boards

What does AAVSB stand for?

American Animal Hospital Association

What does AAHA stand for?

Veterinary Support Personnel Network

what does (VSPN) stand for?

ethics

the system of moral principles that determines appropriate behavior and actions within a specific group

social ethics

ethics adopted by society

personal ethics

ethics specific to an individual

descriptive ethics

values of profession determined by peers

official ethics

adopted by organization

administrative ethics

rules set by governmental bodies that regulate veterinary medicine

ASPCA

-American Society for the Prevention of Cruelty to Animals

-1866

human-animal bond

the special, healthy, relationship between people and their pets

state veterinary practice act

-mississippi veterinary practice act hasn't been amended since 2008

-differs by state

-must be approved by government

-board of veterinary examiners

-AVMA

ethics of service to the public

-fee related

-consent forms

fee related

-vets enter into contract with the pet owner

-provide a service, and they owner is legally responsible for the payment of the bill

consent forms

-voluntary agreement

-to educate the client on the services that are being provides

-for us to gain permission to perform the service

-once services are discussed and fully understood by the client

-form is signed

animal rights

-animals have legal and ethical rights

-extreme view elimination of use fo animals for: food, clothing, entertainment, and biomedical research

animal welfare

-deals with the proper and humane treatment of animals:

-proper housing

-proper management

-proper nutrition

-proper disease prevention and treatment

-responsible care

-humane handling

-humane euthanasia

emergency care

-ethically we are obligated to provide basic life-saving treatment and pain relief to any animal in our care

-does not have to be provided if valid client-patient relationship has not been established

-if relationship has been established car must be provided until: patient recovers, vet has completed all agreed upon treatments, patient dies, or client terminates relationship

biomedical research

-"3 Rs" should be used ( replacement, reduction, refinement)

-every research facility that used animals must have vet support to ensure the 3 Rs in place

replacement

animals only used when no non-animals can be

reduction

animal number kept to minimum

refinement

animals kept comfortable is important

veterinary practice act

-state laws

-define the practice of veterinary medicine in that state

-define legal limits of vet techs

mississippi animal rabies law

-who can administer the vaccination

-age of animal to be given vaccine, schedule of vaccination

-post exposure

-animal biting of humans

common law practice

-negligence or malpractice of veterinarian

-respondent superior regarding actions of a veterinary tech

-employer responsible for employee during their time of employment

-unwritten laws

negligence

-performance of an act that a reasonable person under the same circumstances would not perform

-malpractice

malpractice

-can be considered a form of negligence

-can be intentional and unintentional

-refers to unprofessional, illegal, or immoral conduct

-only professionals can be charged

4 elements of malpractice

-valid client-patient relationship must exist

-breach of duty

-proximate cause

-damages or harm were incurred by the patient as a result of neglect

malpractice examples

-leaving foreign bodies inside

-disease transmission

-attacks

-incorrect drug administration

-failure to clean animals

-abandonment

-failure to communicate

-disease transmission

-use of defective equipment or medication

ways to avoid malpractice

-communicate with client

-document every conversation in the medical records

-document every medication, procedure, etc.

-document every recommendation and declined procedure

-inform clients before they make decisions

-refer the case if needed

categories of law

-federal law

-state law

-local/municipal law

-common law

laws that maintain non hostile work environment

-Equal employment opportunity law

-common law- discrimination based off of sex, race, or religous belief

-whistle blower

whistle-blower

-gives right to directly contact OSHA

Institutional Animal Care and Use Committee

What does IACUC stand for?

Mississippi animal abuse law

-does not require vets to report suspected cases of animal abuse or neglect

-those who report "in good faith and in normal course of business, a suspected incident of animal cruelty to the proper authorities" have civil and criminal immunity for reporting

common complaints

-lack of communication

-unexpected death

-disrespect to clients

-unexpected expenses

-unexpected long term care of injured or debilitated patients

common violations

-conduct

-record keeping

-premises violation

-pharmaceutical violations

biosafety level 1

-includes agents that do not usually cause disease in humans

-normal sanitation required

-no special handling is required in this area

-ex: soaps, cleaning agents, vaccines used in animals, and species specific disease

biosafety level 2

-agents have the potential to cause human disease, if not handled correctly

-specific precautions must be taken to prevent exposure

-transmission in this area can occur by mucous membranes, skin punctures, and oral ingestion

-low potential for aerosol transmission

-ex: toxoplasmosis and salmonellosis

biosafety level 3

-agents can cause serious and potentially lethal disease

-high potential for aersol transmission

-more rigid precautionary measures used to prevent exposure

-ex: tuberculosis

biosafety level 4

-agents have a high risk of causing life-threatening disease

-maximum containment and precautionary measures used to prevent exposure are crucial for the safety of the employee

-ex: ebola an marburg viruses

phone etiqutte

-usually the receptionist, but if they are busy anyone can answer the phone

-tone of voice should be friendly and upbeat

-always speak clearly and use proper english

-never diagnose over the phone

-most price shopping calls can be turned into appointments over the phone

maximize production and reduce wait time

-keep appointments on time

-allow the appropriate amount of time for the appointment type

-allow walk-ins a drop off option

-walk ins should never be seen before an appointment

patient general history form

-purpose is to give brief over view of the history of each new pet

-can be combined with general info form or can be seperate

-does not replace the medical history form

release forms

-forms must be signed any time that a treatment or procedure is authorized by the client

-filled out to protect the practice and ensure that the owner knows exactly what is being done to their pet

-help clear any misunderstandings and allows the owner to ask any questions they might have

blanket consent form

-authorizes any procedure without details

-not recommended

-will not hold up in court of law

re-check appointment

-needed when patient needs to come back for a follow-up or suture removal

-not all patients need one

client invoices

should be detailed and itemized

premium

-amount an owner pays monthly or yearly to maintain the insurance policy

-can be affected by deductible, copay, etc.

deductible

amount owner must pay out of pocket before the insurance will begin to compensate

co-pay

the percent the owner is responsible for after the deductible has been met

inventory goal

keep costs between 12-15% of total income of the clinic

inventory turns

-number of times inventory turns over in a practice

-step 1: average value product in stock

-step 2: inventory turnover

8-12

how many inventory turns per year are ideal?

manufacturers

-merial

-hills

-pfizer resources

-intervet

-purina

-royal canin

-novartis

distributors

-butler

-webster

-MWI

-columbus serum

-burns

-henry schien

mark up

cost of the product multiplied by a percent in order to recover the hidden costs associated with inventory management

100-200%

what percent are most products marked up?

40%

how much must a product be marked up for a clinic to break even on?

direct marketing

-printed materials

-aimed at potential clients

-yellow pages ads, newspaper, brochures

-should be professional

internal marketing

-in house marketing

-targets existing clients

-puppy/kitten kits, dental kits, news letters, reminders, brochures

indirect marketing

-unintentional marketing

-in house marketing

-client education, clean facilities, sincerity, honest services etc.

recheck calls

-should be done within 24-48 hours

-patients that presented for illness should also be called

staying open after a disaster

-essential/critical functions prioritized

-critical team members identified

-supplies and equipment needed and how to get them

-may be necessary to forward calls to cell phones

-salvaged documents should be returned to location and backed up computer files brought in

-establish vendors for clean-up, salvage, and restoration

practice owners

Who is eligible to release medical records?

exceptions to medical record release

-reportable diseases

-rabies vaccination status

medical record guidelines

-considered confidential

-should be typed or written in black or blue ink

-each entry should be dated and signed

-correct errors with single line drawn through them and initialed

-corrections can be written in the margin, signed and dated

-legal guidelines for medical records may vary from state to state

single line drawn through and initialed

how should corrections be made on medical records?

once a day

SID

three times a day

tid

every hour

qh

every day

qd

red blood cell count

RBC

without

w/o

twice a day

bid

qid

4 times a day

qh8

every 8 hours

u/a

urine analysis

immediately

stat