Chapter 1- Managing and Performing an Introductory Material

What do managers do?

Managers set goals, organize work, lead people, and ensure everything stays on track.

What are the four functions of management?

Planning, Organizing, Leading, and Controlling.

How do managers spend their time?

People-focused activities; strategy and decision making; individual work; administration; stakeholder management; and frequent interactions.

How do managers help organizations achieve top performance?

By communicating with direct reports to help organizations achieve and exceed goals.

Who is Henry Mintzberg?

A McGill University management professor who identified 10 managerial roles.

What are Mintzberg's interpersonal roles?

Figurehead, Leader, Liaison.

What are Mintzberg's informational roles?

Monitor, Disseminator, Spokesperson.

What are Mintzberg's decisional roles?

Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator.

How does hierarchy impact managerial skills?

Skills shift from operational doing at lower levels to leading and strategizing at higher levels.

Why is interpersonal communication essential for managers?

It builds trust, boosts morale, clarifies goals, resolves conflicts, and drives productivity.

How can professionals improve communication skills?

Active listening, clear messaging, mastering nonverbal cues, practicing empathy, and seeking feedback.

What is an example of Mintzberg's figurehead role?

A manager attending a ribbon-cutting ceremony or signing official documents.

What is an example of Mintzberg's liaison role?

A manager coordinating with suppliers or networking with other department leaders.

What is an example of Mintzberg's disturbance handler role?

A manager resolving a conflict between employees or responding to a workplace crisis.