BUS137 EXAM 4

Which term describes a state of reduced attention that is expressed in behavior that is rigid or thoughtless?

B. mindlessness

Which skill is considered the cornerstone of effective communication?

B. listening

When thieves use your name and good credit rating to get cash or buy things, they are engaging in

A. identity theft.

Which term refers to the use of the Internet at work for personal use?

B. cyberloafing

When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people, including Carmelita. Carmelita has a new idea that could provide major cost savings to the company, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?

D. lacking trust

A couple from out-of-town stopped Keenan on the street and asked him for directions. Which of the following reactions could indicate a feedback barrier?

D. The couple smiled and thanked Keenan, but did not repeat the directions back to him

A large law firm has many leaders exhibiting different styles. Which of these managers is engaging in abusive supervision?

C. Jerry ignores new attorneys who join the firm as associates until they prove themselves worthy of making partner

In a corporate setting, the manager consistently outlines clear expectations, assigns tasks, and ensures that team members understand their roles and responsibilities. Which type of leadership behavior is this manager exemplifying?

D. initiating-structure

How is the relationship between ethical leadership and an ethical culture and climate best described?

B. Ethical leadership and an ethical culture and climate mutually reinforce each other.

When do managers make mistakes?

C. when treating people like other resources

Rebecca excitedly told her team about a groundbreaking partnership between their company and a prominent industry giant. However, upon further investigation, it became clear that the information was incorrect, and there was no such collaboration in place. In this situation, Rebecca was

A. spreading misinformation.

Every time Kiersten's phone buzzed during a meeting, she would step out to either take the call or respond to the text. It did not seem to matter, if she was the one presenting at the time or just listening. She did not even seem to notice the eye rolls from the others or any of the other nonverbal cues. Kiersten's behavior could be described as

B. phubbing.

Which of the following describes a team experiencing punctuated equilibrium?

D. After a wildfire burned its factory, the executives had to refocus their efforts on establishing new manufacturing capabilities.

Which dysfunction occurs when team members withdraw their effort and become less interested in achieving the team's goal?

D. social loafing

Lakshmi was asked by the vice president of her department to lead a task force developing specifications for a new customer database to be used by several other departments in her organization. Lakshmi is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, several asked questions that she had trouble answering. How would you explain Lakshmi's level of situational control?

B. low

Marco was recently fired from Trinity Plumbing Supply after multiple instances of publicly humiliating and insulting his subordinates. What should Trinity's HR supervisor do to prevent abusive supervision in the future?

D. Train managers to recognize abusive supervisory behaviors and create a fair process for handling them.

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 1 percent through additional training for her staff. Which management function is Roberta exhibiting?

C. controlling

While implementing the control process, Lindsey, a self-employed massage therapist, determined that corrective action was necessary. Which of the following exemplifies a corrective action Lindsey might make related to altering the standard?

B. After raising her rates, Lindsey decreased the expected rate of repeat customers.

The common management saying, "What you measure is what you get" signals the importance of

D. establishing and measuring strategic goals.

The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ____ technique.

D. quality control

Which financial tool represents the profits or losses incurred by an organization?

A. income statement

What does a strategy map help communicate?

B. relationships among the company's strategic goals

TQM's two core principles are

A. people orientation and improvement orientation

____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

C. Controlling

Which model of leadership emphasizes that leaders have different sorts of relationships with different employees?

D. leader-member exchange

Which type of leader focuses on benefiting multiple stakeholders?

A. servant

In Fiedler's contingency leadership model, ____ is the amount of influence a leader has in his or her immediate work environment.

C. situational control

Which leadership style encompasses charismatic leadership?

C. transformational

Micah was incredibly upset and frustrated when his boss denied his vacation request, again. Micah decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?

C. avoiding

A project team is in the stage characterized by deciding expected team behaviors, apportioning the work, and developing team spirit. Which stage of development occurred immediately BEFORE this one?

E. storming

____ is the conflict-handling style in which both parties give up something to gain something.

D. Compromising

Which term is defined as reciprocal faith in others' intentions and behaviors?

B. trust

With which function of the organizing framework is Tuckman's Five-Stage Model associated?

B. team development

During the performing stage of team development, the group answers the question

B. "Can we do the job properly?"

Millicent's Milling, a road-paving and resurfacing company, wants to employ technology to improve the efficiency of their work processes. Millicent's managers are planning to install devices that log how often and in what order the various heavy equipment and machines are used. Which approach would Millicent's employees be most likely to accept?

C. Clearly explain that the data will be used to determine efficient deployment of machinery to job sites, and not to monitor employee productivity.

Recent technological advances have made it possible for a natural gas drilling company to collect performance data while the drilling is underway. This is an improvement over the traditional tracking system that could only measure performance after the drilling was complete. What type of control is exemplified by the traditional tracking method?

B. feedback