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The activities, processes, and functions involved in running a business effectively to produce and deliver products or services, aiming to generate value for customers and achieve strategic objectives.
Business Operations
Optimizing resources, reducing waste, and improving productivity to minimize costs, impacting profitability and competitiveness in the market.
Efficiency and Cost Management
Directly influenced by operations, meeting customer expectations enhances satisfaction, loyalty, and drives revenue growth.
Customer Satisfaction
Ensuring business activities are aligned with strategic goals, translating plans into actionable processes efficiently.
Strategic Alignment
Excelling in operations through innovative processes, superior quality, or faster delivery times to differentiate in the marketplace.
Competitive Advantage
Mitigating risks associated with disruptions, quality issues, or compliance failures for long-term sustainability.
Risk Management
Optimizing workflows, reducing bottlenecks, and improving decision-making processes for growth and scalability.
Organizational Efficiency
Involves continuous evaluation and improvement of processes to foster innovation and adaptation to market conditions.
Continuous Improvement
Overseeing the process of converting raw materials into finished goods, including planning, scheduling, and quality control.
Production Management
Coordinating the flow of goods, information, and finances throughout the supply chain, including sourcing, procurement, logistics, and inventory management.
Supply Chain Management
Ensuring the right amount of stock is available at the right time to meet customer demand while minimizing costs and avoiding stockouts.
Inventory Control
Ensuring products or services meet or exceed customer expectations in terms of performance, reliability, and durability.
Quality Management
Planning, implementing, and controlling the transportation and storage of goods and services efficiently.
Logistics Management
Providing assistance and support to customers before, during, and after a purchase to maintain relationships.
Customer Service
Designing, analyzing, and improving workflows and processes to achieve operational efficiency.
Business Process Management (BPM)
Supporting operations through software, hardware, and networks for data management, communication, and decision-making.
Information Technology (IT) Systems
Recruiting, training, and managing personnel essential for executing business activities effectively.
Human Resources Management
Minimizing waste while maximizing productivity and efficiency through continuous improvement.
Lean Manufacturing
Receiving goods only as needed to reduce inventory holding costs and waste.
Just-in-Time (JIT) Inventory Management
Holistic approach to improving product and service quality through continuous improvement and customer focus.
Total Quality Management (TQM)
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