TACN 2 - FTU

Chapter 1: Thriving in a Digital, Social and Mobile Workplace

Chapter 1

TERMS

DEFINITION

Soft skills

Essential career attributes that include the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity

people skill

the ability to communicate with people in a friendly way and therefore deal with them effectively, especially in business

emotional intelligence

the ability to understand the way people feel and react and to use this skill to make good judgments and to avoid or solve problems

interpersonal skills/professional skills

a combination of communication, logical reasoning, critical thinking, teamwork, and management skills

sharing economy

the sharing of access to goods and services through an online platforms

ad hoc teams

Ad hoc teams are more dedicated to a specific project or outcome than traditional teams. Ad hoc teams typically achieve their original goals and disband quickly

gig economy

based on flexible, temporary, or freelance jobs, often involving connecting with clients or customers through an online platform

empathic listening

sincerely strives to understand others' viewpoints

mindful

of fully present

speech-thought differential

The lag time between the speed with which listeners process words per minute and the speed at which speakers talk

nonverbal communication

all unwritten and unspoken messages, whether intended or not

culture

a complex system of values, traits, morals, and customs shared by a society

context

stimuli, environment, or ambiance surrounding an event

individualism

an attitude of independence and freedom from control

Collectivists

emphasize membership in organizations, groups, and teams; they encourage acceptance of group values, duties, and decisions.

cultural convergence

a trend toward greater global similarity particularly in

higher individualism and lower power distance

monochronic time

is considered a precious commodity. Time is correlated with productivity, efficiency, and money.

polychronic time

may be perceived as an unlimited resource to be enjoyed. It is open and flexible

power distance

measure of how people in different societies cope with inequality - how they relate to more powerful individuals

loneliness epidemic

feelings of social isolation

digital nationalism

restricted access to the Internet in authoritarian countries

Splinternet

fragmentation of the Internet (countries created their own version of the Internet and prohibited their citizens from getting access to certain websites in the Western world)

ethnocentrism

the belief in the superiority of one's own ethnic group, causing people to judge others by their own values.

stereotype

oversimplified, rigid perception of a behavioral pattern or characteristics applied uncritically to groups

tolerance

learning about those who are not like us/ being open-minded and receptive to new experiences

empathy

trying to see the world through another's eyes

groupthink

the process in which bad decisions are made by a group because its members do not want to express opinions suggest new ideas, etc. that others may disagree with

clouding computing

the ability to store and manage applications and data in remote locations

empathic listening

when we sincerely strive to understand others' viewpoints is the most effective form of listening

formality

A cultural dimension that refers to the emphasis a culture places on tradition, ceremony, and social rules

high context culture

A culture in which communicators tend to be intuitive and contemplative

Eg. (such as those in China, Japan, and Middle Eastern countries)

low context culture

A culture in which communicators tend to be logical, analytical, and action oriented

Eg.(such as those in North America, Scandinavia, and Germany)

communication style

A cultural dimension that refers to how people in a culture communicate and use words

Chapter 2: Business planning messages

Chapter 2

TERMS

DEFINITION

communication

transmission of information and meaning from a sender to a receiver

meaning

the crucial element in communication

encoding

converting the ideas into words or gestures that will convey meaning

channel

the medium over which the message travels

noise

anything that interrupts the transmission of a message in the communication process

receiver

the individual for whom the message is intended

decoding

translating the messages from their symbol form into meaning

feedback

the verbal and nonverbal responses of the receivers

informational messages

explain procedures, announce meetings, answer questions, and transmit findings

persuasive messages

attempt to sell products, convince managers, motivate employees, and win over customers

media richness

the extent to which a channel or medium recreates or represents all the information available in the original messages

jargon

technical or specialized terms within a field

adaptation

Trying to think of the right words and the right tone that will win your audience's approval

analyzing

Determining the audience and your purpose for writing

anticipating

Predicting how your audience will react to your message

bias-free language

Expressions that do not stereotype or show bias in terms of gender, race, ethnicity, age, or disability

evaluating

Deciding whether your message accomplishes your goal

plain language

Using clear, concise language that avoids showy words, long sentences, and confusing expressions

positive language

Language that creates goodwill and gives more options to receivers than negative language

tone

Reflects the feeling that people receive upon hearing or reading a message; conveyed largely by the words used

vigorous words

Strong verbs and concrete nouns that give receivers more information and keep them interested

revising

The third phase of the writing process; includes revising, proofreading, and evaluating; also includes testing a message for clarity, conciseness, tone, and readability

proofreading

Checking a document carefully to ensure correct spelling, grammar, punctuation, and format

primary audience

The audience for whom a message is written

secondary audience

Someone other than the primary audience who may read your message

profiling

Visualizing your audience

Chapter 3: Organizing and Drafting Business Message

TERMS

DEFINITION

research

collecting information about the topic

primary data

come from firsthand experience

secondary data

come from reading what others have experienced or observed and written about

brainstorming

the spontaneous contribution of ideas by team members

mind mapping

a process for generating and sorting ideas by using diagram

direct strategy

Main idea → Details → Explanation/ Evidence

indirect strategy

Details → Explanation → Evidence → Main Idea

frontloading

Explanations and details follow the direct opening

freewriting

getting your thoughts down quickly and refining them in later versions

fragment

broken-off part of a complex sentence

run-on (fused) sentence

a sentence with two independent clauses without a conjunction or a semicolon

comma splice

writer joins two independent clauses with a comma

active voice

the subject performs the action

passive voice

the subject receives the action

parallelism

Sentences are written so that their parts are balanced, or parallel, and easy to read and understand

dangling modifier

Occurs when the words or phrase it describes is missing from its sentence

misplaced modifier

Occurs when the word or phrase it describes is not close enough to be clear

paragraph

a group of sentences about one idea

topic sentence

expresses the primary idea of the paragraph; often, but not always comes first in paragraph

supporting sentence

Illustrate, explain, or strengthen the primary idea

coherent

when ideas stick together, and one idea leads logically to the next

dovetailed

when an idea at the end of one connects with an idea at the beginning of the next

Chapter 5: Short workplace messages and Digital Media

Terms

Definition

Cloud

Powerful mobile devices largely access data and applications stored in the ...

Virtual private network

offer secure access to organizations' information from any location in the world that provides an Internet connection

Salutation

To help receivers see the beginning of a message and to help them recognize whether they are the primary or secondary receiver, include a greeting,

Down-editing

involves inserting your responses to parts of the incoming message

Instant messaging

enables two or more individuals to communicate in real time by exchanging brief text-based messages.

Text messaging (texting)

another popular means for exchanging brief messages in real time, Usually exchanged via smartphone

Short message service (SMS)

Usually exchanged via smartphone, texting requires a ... supplied by a wireless service provider

Rich communication services (RCS)

promises advanced features such as multimedia-enhanced texts that can be customized for more appealing opt-in text alerts and mobile marketing.

Presence functionality

Coworkers can locate each other online, thus avoiding wild goose chases hunting someone who is out of the office.