toursim

What is a tourist?

A tourist is someone who visits a destination outside their usual environment for less than a year for various purposes such as holidays, leisure, business, health, or education.

What is the definition of tourism?

Tourism is the temporary short movement of people to destinations outside their usual living places, along with their activities during the stay.

What is the term for a place where tourists stay for the night?

Tourist accommodation.

What does 'duration of stay' refer to?

The length of time a tourist stays in one location.

Define 'overnight visitor'.

An overnight visitor is someone who stays for at least one night.

What is an international visitor/tourist?

A visitor from another country.

What does occupancy rate measure?

Occupancy rate is the percentage of available accommodation units that are occupied by guests during a specific time period.

What are tourist receipts?

Money spent by tourists.

What is a domestic visitor/tourist?

A visitor traveling within their own country.

What is leisure touring?

Leisure touring is traveling for relaxation and enjoyment, often involving sightseeing, recreation, and cultural experiences.

What does MICE stand for in tourism?

MICE stands for Meetings, Incentives, Conferences, and Exhibitions.

What are airlines categorized under in the sub-sectors of tourism?

Air transport.

Name two types of accommodations in most destinations.

Hotel and guesthouse.

What is an independent accommodation provider?

An independent provider has only one or a few units in a specific area.

What is the role of National Tourism Organizations (NTOs)?

NTOs aim to increase the number of tourists and the amount of money spent by tourists in a destination.

List the types of travel agents.

Miniples, multiples, and online travel agents.

What are ancillary tourist services?

Additional services offered to tourists by travel agents and tour operators, such as ticket sales and travel insurance.

What impacts do tourism have economically?

Tourism can create job opportunities and boost local businesses, but it can also lead to import leakage and dependency on tourism.

What is eco-tourism?

Eco-tourism is tourism that has minimal negative impact on the environment and promotes environmental protection.

What is the hotel guest cycle?

The hotel guest cycle includes pre-arrival, arrival, during stay, and departure.

What is a common complaint from hotel guests?

Check-in takes too long.

What does good customer service include?

Meeting customers' needs, providing information, and handling complaints.

What are soft skills important for customer service?

Soft skills include a positive attitude, flexibility, confidence, communication, and commitment.

What should hotel staff wear according to personal presentation standards?

Clean and pressed uniforms with limited jewellery and neat hair presentation.

What is the role of communication in customer service?

Effective communication involves body language, speaking, listening, reading, and writing to ensure clear interaction with customers.

What is the purpose of promotional methods in tourism?

To increase sales, inform customers about products and services, raise awareness, and stimulate demand.

Name a type of promotional method used in tourism.

Brochures, advertisements, and online media are examples of promotional methods.

What should a well-designed tourism website include?

Attractive and informative content, including packages, destination info, and regular updates.