week 12

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6 Terms

1
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Is the hospitality industry more labor-intensive or technology-driven?

The hospitality industry is highly labor-intensive, relying on human interaction.

2
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Determining knowledge, skills and attitudes required for a job is a key for what?

Key elements of effective training

3
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What is the most important key for effective training?

Motivation

4
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What are the components of the training cycle?

Prepare, Present, Practice, Put to work

5
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What is the purpose of a Training Needs Analysis?

To determine training requirements.

6
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When considering presentation of training, what do people remember most?

70-90% of what they do.