SCM 301 Tom Mulherin Exam #1

WEEK 1 KEY TAKEAWAYS

The Flash Cards to follow

Operations

The group that produces the product or provides the service, turning inputs into outputs, thereby adding value and creating wealth

Supply Chain Flows

Physical, monetary, and informational

Physical Flow

physical activities associated with the process.

Example:

- Conversion of materials

- Storage of materials

- Movement of materials

information flow

the movement of information along the supply chain

Examples:

- Purchase orders

- Delivery Status

- Invoices

- Customer Complaints

Monetary Flows

Cash generally flows from customers to suppliers, with the exception of refunds

Key Elements of the operations function

- People

- Technology

- Systems

Relationship Management

Maintaining a healthy relationship and effective communication with suppliers

Transformation Process

The process that converts resources into finished goods and services

- Manufacturing operations

- Services operations

Inputs to the transformation process

the resource that are converted into outputs

- Materials

- Information

- Intangible needs

Outputs to the transformation process

- Fulfilled needs

- Tangible services

- Satisfied customers

Purchasing

identifying and qualifying suppliers of goods and services as well as managing​ ongoing supplier relationships

International Logistics manager

Works closely with manufacturing, marketing, and purchasing to create timely, cost-effective import/export supply chains.

sourcing manager

Identifies global sources of materials, selects suppliers, arranges contracts, and manages ongoing relationships

logistics and materials management

activities that control the transmission of physical materials through the value chain; procurement to production to distribution, suppliers

to customers

analyst

One who analyzes or makes use of the analytical method.

Capacity Planning

Establishing the overall level of resources needed to meet customer demand

Supply Chain Operations Reference (SCOR) Model

Detailed individual processes that together define the scope of supply chain management

Dimensions of SCOR

- Plan

- Make

- Deliver

- Return

- Plan

Source

Processes that procure goods and services to meet planned or actual demand

Make

Processes that transform product to a finished state to meet planned or actual demand.

Deliver

Provide finished goods or services to meet planned or actual demand

Return

Processes associated with returning or receiving returned products for any reason

Plan

Balancing aggregate resources with requirements