Business Leadership Quiz 1

Name the 10 Rules for Effective Communication

1. Don’t Multitask

2. Don’t Pontificate

3. Don’t repeat yourself

4. Be Brief

5. Listen

6. If you don’t know, say you don’t know.

7. Stay out of the weeds (Leave the details)

8. Dont equate your experience with theirs

9. Use open-ended questions

10. Go with the flow

What is the communication process

The sender “encodes” their intended message and sends it through a communication channel to the reciever who then percives the message and gives feedback through a communication channel.

Effective vs Efficient Communication

Effective communication: When the intended meaning is identical to the interpreted meaning, takes time

Efficient Communication: Minimum resource cost, send message as quick as possible

Sources of Noise in communication

Poor Choice of Channels

Poor written or oral expression

failure to recognize nonverbal signs

Physical distractions

High Richness vs Low Richness Communication Channels

Low Richness: Impersonal, one way, fast, like a posting

High Richness: Personal, time to respond, slow, like a phone call or face 2 face meetings

Written Channels Vs Spoken Channels

Written Channels: Messages that are easy and simple to convey

Spoken Channels: Complex or difficult to convey, immidate feedback is required

Mixed messages

when a persons nonverbal signs and words convey different messages, like if she is always on your body but she don’t wanna fuq

Proxemics

The use of space in communication

The workspace layour is a form of non-verbal communication

Status Effects

When the organizations hierchy creates a barrier to effective communication

Perception Barriers to Communication

1. Stereotypes

2. Halo Effects - Occur when one attribute is used to developan overall impression of a person, situation or product

3. Selective Perception - Is the process by which individuals perceive what they want to in

   media messages while ignoring opposing viewpoints

4. Projection - The assignment of personal attributes to other individuals

Five Rules for Good Listening

Listen for message content

Listen for feelings

Respond to feelings

Note all cues

Paraphrase and restate

Constructive Feedback

Constructive feedback gives ideas to the employee or person on how they can improve.

Constructive Feedback Guidlines

Give feedback directly • Make it specific • Give feedback when the person is willing/able to accept the feedback • Make sure it is valid • Give it in small doses • This is NOT a slam, it is offering helpful ideas

Ethnocentrism

the tendency to consider one’s culture superior to any and all others

Functional vs Dysfunctional technology

Functional if information is accurate and useful ■ Dysfunctional if information is false, distorted, or based on rumour

Ways to Keep Communication Channels Open Through Interactive Management

Management by wandering around (MBWA) • Open office hours • Regular employee group meetings • Computer-mediated meetings and video conferences • Employee advisory councils • Communication consultants