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conformity
adjusting one’s behavior or thinking to coincide with a group standard
normative social influence
influence resulting from a person’s desire to gain approval or avoid disapproval
social norms
expected standards of conduct, which influence behavior
social comparison
evaluating one’s abilities and opinions by comparing oneself with others
relative deprivation
the perception that one is worse off relative to those with whom one compares oneself
informational social influence
influence resulting from one’s willingness to accept others’ opinions about reality
obedience
following direct commands, usually from an authority figure
social facilitation
improved performance on simple or well-learned tasks in the presence of others
group polarization
the enhancement of a group’s prevailing inclinations through discussion within the group
groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
diffusion of responsibility
reduction in feelings of personal responsibility in the presence of others
social loafing
the tendency for people in a group to exert less effort when pooling theirefforts toward attaining a common goal than when individually accountable
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
attribution theory
the theory that we explain someone’s behavior by crediting either the situation or the person’s disposition
dispositional attributions
assigning the cuase of behavior to personal dispositions, traits, abilities, and feelings
situational attributions
assigning the cause of behavior to environmental factors
explanatory style
a person’s habitual way of explaining events, typically assessed along three dimensions:
-internal/external
-stable/unstable
-global/specific
optimistic explanatory style
explaining bad events as due to temporary, specific, external causes and good events as due to permanent, general, internal causes
pessimistic explanatory style
explaining bad events as due to permanent, general, internal causes, and good events as temporary, specific, external causes
fundamental attribution error
the tendency for observers, when analyzing another’s behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
actor-observer bias
the tendency to blame our afctions on the situation and blame the actions of others on their personalities
self-serving bias
the tendency to perceive oneself favorably
internal locus of control
the perception that one controls one’s own fate
external locus of control
the perception that chance or outside forces beyond one’s personal control determine one’s fate
altruism
unselfish regard for the welfare of others
social responsibility norm
an expectation that people will help those needing help
stereotype
a generalized (sometimes accurate but often overgeneralized) belief about a group of people
confirmation bias
a tendency to search for information taht supports our preconceptions and to ignore or distort contradictory evidence
belief perseverance
clinging to one’s initial conceptions after the basis on which they were formed has been discredited
self-fulfilling prophecy
a belief that leads to its own fulfillment
prejudice
an unjustifiable (and usually negative) attitude toward a group and its members
discrimination
unjustifiable negativebehavior toward a group and its members
implicit attitudes
attitudes that influence a person’s feelings and behavior at an unconscious level
just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get
out-group homogeneity bias
perception of out-group members as more similar to one another than are in-group members
“They’re all alike”
in-group bias
the tendency to favor one’s own group
mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
ethnocentricism
believing in the superiority of one’s own ethnic and cultural group, and having a corresponding disdain for all other groups
superordinate goals
shared goals that override differences among people and require their cooperation
social traps
a situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior
persuasion
the process of creating, reinforcing, or changing people’s beliefs or actions
elaboration likelihood model
a theory of how persuasive messages lead to attitude changes
central route of persuasion
persuasion that involves high elaboration—where people pay attention to the arguments and respond with favorable thoughts
peripheral route of persuasion
persuasion that involves low elaboration—where people do not scrutinize the arguments but are swayed by surface
halo effect
the tendency for an impression creawted in one area to influence opinion in another area
foot-in-the-door technique
the tendency for people who have first agreed to a small request to comply later with a larger request
door-in-the-face technique
the tendency for people who won’t admit to a large task, but then agree when a smaller request is made
false consensus effect
the tendency to overestimate the extent to which others share our beliefs and behaviors
cognitive dissonance
the theory that we act to reduce the discomfort we feel when two of our thoughts are inconsistent
industrial-organizational (I/O) psychologists
professionals who apply psychological principles and research methods to the workplace in the interest of improving productivity and the quality of work life
instincts
fixed, inborn patterns of behavior that are biologically determined rather than learned
drive-reduction theory
the idea that a physiological need creates an aroused state that drives the organism to reduce that need by engaging in some behavior
homeostasis
tendency to maintain a balanced or constant internal state
-the regulation of any aspect of body chemistry, such as blood glucose, around a particular level
hypothalamus
a neural structure lying below the thalamus
-directs several maintenance activities (eating, drinking, body temperature)
-helps govern the endocrine system via pituitary gland
-linked to emotion and reward
pituitary gland
the endocrine system’s most influential gland
-under the influence of the hypothalamus, the pituitary regulates growth and controls other endocrine glands
belongingness
the human emotional need to be an accepted member of a group
arousal theory
the theory that people are motivated to maintain an optimal level of alertness and physical and mental activation
yerkes-dodson law
the principle that performance increases with arousal only up to a point, beyond which performance decreases
sensation-seeking theory
the search for experiences and feelings that are varied, novel, complex, and intense
thrill seeking
pursuing activities that provide a rush of adrenaline and excitement
adventure seeking
engaging in activities that are unusual, exciting, and risky
disinhibition
the tendency to transmit messages without considering their consequences, often found in high sensation-seekers
boredom susceptibility
the tendency to become easily bored by familiar, repeated experiences
incentive theory
a theory of motivation asserting that behavior is directed toward attaining desirable stimuli and avoiding unwanted stimuli
extrinsic motivation
a desire to perform a behavior to receive promised rewards or avoid threatened punishment
self-determination theory
a theory of motivation that is concerned with the beneficial effects of intrinsic motivation and the harmful effects of extrinsic motivation
intrinsic motivation
a desire to perform a behavior effectively for its own sake
lewin’s motivational conflicts theory
a theory that describes situations in which there are conflicts between different types of motivations
approach-approach conflicts
conflicts arising when a person must choose between two desirable goals
avoidance-avoidance conflicts
conflicts arising when a person must choose between two undesirable goals
approach-avoidance conflicts
conflicts arising when a single goal has both positive and negative aspects
emotion
a response of the whole organism, involving physiological arousal, expressive behaviors, and conscious experience
facial-feedback hypothesis
the idea that facial expressions can influence emotions as well as reflect them
display rules
culturally determined rules about which nonverbal behaviors are appropriate to display
elicitors
stimuli that trigger a physiological response, often an emotional one
broaden-and-build theory of emotion
theory proposing that happiness predisposes us to think more openly, allowing us to see the “big picture” we might have otherwise overlooked
universal emotions
basic emotions that are shared by all humans, including happingess, sadness, fear, disgust, anger, and surprise
psychodynamic theory
a view that explains personality in terms of conscious and unconscious forces, such as unconscious desires and beliefs
preconscious mind
in Freudian theory, thoughts and feelings that are not currently in consciousness but that can easily be brought into consciousness
unconscious mind
a reservoir of mostly unacceptable thoughts, wishes, feelings, and memories according to Freudian psychology
denial
defense mechanism by which people refuse to accept reality
displacement
defence mechanism that shifts sexual or aggressive impulses toward a more acceptable or less threatening object or person, redirecting anger toward a safer outlet
projection
defense mechanism by which people disguise their own threatening impulses by attributing them to others
rationalization
defense mechanism that offers self-justifying explanations in place of the real, more threatening, unconscious reason’s for one’s actions
reaction formation
defense mechansim by which the ego unconsciously switches unacceptable impulses into their opposite
regression
defense mechanism in which an individual faced with anxiety retreats to a more infantile psychosexual stage
repression
defense mechanism that banishes anxiety-arousing thoughts, feelings, and memories from consciousness
sublimation
defense mechanism by which people re-channel their unacceptable impulses into socially approved activities
humanistic psychology
a perspective that emphasizes the growth potential of healthy people and the individual’s potential for personal growth
unconditional positive regard
an attitude of total acceptance toward another person
self-actualizing tendency
the human motive toward realizing our inner potential, as a major factor in personality
social-cognitive theory
view of behavior as influenced by the interaction between people’s traits (including their thinking) and their social context
reciprocal determinism
the interacting influences of behavior, internal cognition, and environment
self-concept
all our thoughts and feelings about ourselves, in answer to the question
“Who am I?”
self-efficacy
one’s sense of competence and effectiveness
self-esteem
one’s feelings of high or low self-worth
trait theories
theories that endeavor to describe the human personality in an effort to predict futrue behavior
“Personality descriptors”
big five theory
a trait hteory that identifies five main characteristics that account for most individual differences in personality
includes openness, conscientiousness, extraversion, agreeableness, and neuroticism
personality inventories
a type of questionnaire designed to reveal the respondent’s personality traits
“Personality assessment”