SPEECH

COMMUNICATION

COMMUNICATION

the process of sending and receiving messages, which occurs whenever we express ourselves in a manner that is clearly understood.

SENDER

one who starts the communication process by transmitting a message

FEEDBACK

words, body language, and symbols communicated by the receiver that respond to the sender's message

RECEIVER

the person who intercepts a message and then decodes or interprets it

MESSAGE

that which is sent or said

COMMUNICATION BARRIER

an obstacle that gets in the way of effective communication

ETHICS

a person's sense of right and wrong

SYMBOL

anything that stands for an idea and is used for communication

NONVERBAL COMMUNICATION

facial expressions or body movements that express one's ideas about a person, situation, or idea

DIALOGUE

conversation

STEREOYPING

labeling every person in a group based on a preconceived idea as to what the group represents

RHETORIC

the art of speaking effectively

ORATOR

a person who delivers oratory and uses words effectively

MOTIVATION

a need or desire that causes a person to act

INTRAPERSONAL COMMUNICATION

the ability to conduct an inner dialogue and to assess one's own thoughts, feelings, and reactions

INTERPERSONAL COMMUNICATION

a form of communication which takes place when messages are transmitted between two or more people

RECIPROCAL

a mutual corresponding or communicating is

FLIPPANT

lacking respect or seriousness is to be

RESPONSIBLE

to be answerable and accountable for ones's actions is to be

MESMERIZED

to be held spellbound is to be

EPITOMIZE

to serve as the typical example is to _____ him or her

CREDIBILITY

A perception of a speaker's knowledge, trustworthiness, and warmth

an example of an ATTITUDINAL communication barrier

"I really don't like what they are talking about."

an example of an EDUCATIONAL communication barrier

"I'm far too smart to listen to this."

an example of a SOCIAL communication barrier

"This person is not one of my friends, so I am not going to listen to or believe him/her."

an example of a CULTURAL communication barrier

"This person's heritage is not like mine, so I am not going to listen to or believe him/her."

an example of an ENVIRONMENTAL communication barrier

"I'm too hot, so I can't focus to what he/she is saying."

verbal symbols

words

nonverbal symbols

Communication that does not include words. It is a person's facial expression, tone, gestures, walk, body or eye positioning, etc.

The Greek scientist and philosopher Aritotle's method of appealing to an audience's EMOTIONS -

When you "stike a chord" in your audience and appeal to their sense of patriotism, family, or justice

The Greek scientist and philosopher Aritotle's method of appealing to an audience's ETHICS

When you show your audience that you are honest, know right from wrong, and have a no compromise approach to values

The Greek scientist and philosopher Aritotle's method of appealing to an audience's LOGIC

When you provide your audience with sequence in your organization and factual evidence to prove your point

The communication process starts with the

sender

The sender transmits a

message

a message from the sender is sent to the

reciever

The reaction of the reciever about a message from a sender is called

feedback

Name 5 ways to tell if a person is lying

nervous gestures (touch face, touch ear, rub back of neck), words and facial expression don't match, voice/tone changes, looks up to the right (left if left-handed), sits hunched or laid back, positions book/purse/object between them and the questioner, may say frequently "to be perfectly honest"

Name 2 gestures of dominance or importance - as seen in video

hand shake with back of hand showing outward = "having the upper hand", entering doorway last, placing hand on shoulder

name 3 nonverbal technique that some politicians use to their benefit

showing emotions (Hilary showed softer side), changed voice (Hilary used softer voice with pauses & __ lowered voice so not using a high voice that is not believable/not annoying), pointing at people (Hilary - to show that she knows so many people, to make you think that she is speaking to YOU), gestures made slightly before the vocal message (Obama)