Quiz 2 Study Guide

Near Miss

An error that occurred but did not reach the patient.

Reached the Patient but Caused No Harm

The error reached the patient but resulted in no negative consequence.

Sentinel Event

An outcome that fundamentally changes the patient's life, such as a wrong surgical procedure.

Medication Errors

Giving the wrong medication or administering it by the incorrect route.

IV Fluid Errors

Issues arising from mishaps in intravenous fluid administration, including incorrect fluid or rates.

Patient Mix-Up

Confusion due to similar names or birthdates causing a mix-up in patient identification.

Swiss Cheese Model

A model illustrating that accidents occur when multiple weaknesses in system barriers align.

Conflict Context

A situation arising from opposing viewpoints or differences in opinion.

Crucial Conversations

High-stakes discussions where opposing opinions and strong emotions are present.

Two Challenge Rule

The rule requiring team members to voice concerns at least twice to ensure they are heard.

DESC Script

A conflict resolution tool that involves describing a situation, expressing feelings, suggesting alternatives, and discussing consequences.

Culture of Safety

An organizational atmosphere that promotes error reporting without fear of punishment.

Root Cause Analysis (RCA)

A method for conducting an in-depth analysis of sentinel events to determine underlying causes.

Incident Reports

Documentation tools for errors that are confidential and not part of the patient’s medical record.

Universal Protocol/Timeout

A safety checklist performed before procedures to confirm patient identity and procedure details.

SBAR

Structured communication model consisting of Situation, Background, Assessment, and Recommendation.

Active Listening

Engaging with the speaker by attentively hearing and understanding their message.

Empathy and Validation

Understanding and acknowledging another person's feelings and experiences.

Kübler-Ross Five Stages of Grief

The stages include Denial, Anger, Bargaining, Depression, and Acceptance.

Palliative Care

Specialized medical care focused on providing relief from symptoms of serious illness.

Hospice Care

A type of palliative care for patients with a prognosis of six months or less, focusing on comfort.

Actual Loss

Loss that is recognized by others, such as the loss of a limb or death.

Perceived Loss

Loss experienced by the individual but intangible to others, like a miscarriage.

Anticipatory Loss

Experiencing loss and grief behaviors before the loss has occurred.

Documentation Errors

Incomplete or missed communication in medical records causing potential patient harm.

Crucial Conversations

High-stakes situations that require effective communication to resolve conflicting viewpoints.

Layers of Defense

Different factors in a system that can potentially lead to errors if not adequately addressed.

Therapeutic Communication

Communication that fosters a healing relationship between caregiver and patient.

Non-Therapeutic Communication

Communication that impedes interaction, often characterized by avoidance or judgment.

Five Whys Technique

A method used to identify the root cause by asking 'Why?' repeatedly until the cause is discerned.

Complications

Negative consequences resulting from a healthcare error, such as additional surgeries or infections.

Quality of Life

The overall enjoyment of life and satisfaction experienced by individuals, particularly in healthcare settings.

Shared Mental Models

The collective understanding among team members that enhances coordination and effectiveness.

Mutual Trust

A foundational element of teamwork that fosters collaboration and open communication.

Emotional Support

Providing comfort and reassurance to individuals experiencing loss or hardship.

Quality Improvement

Initiatives aimed at enhancing services and processes within healthcare environments.

Patient-Centered Care

Approach to healthcare that respects and responds to individual patient preferences and needs.

5-Whys Technique

Used to explore the underlying cause of errors by repeatedly asking the question 'Why?'.

Comprehensive Care

Holistic approach encompassing physical, emotional, and spiritual wellness in patient treatment.

Shared Commitment

A dedication among healthcare providers to prioritize the patient's best interest.

Structured Tools

Frameworks or models that provide clarity and efficiency in communication and reporting.

Behavioral Responses

Actions taken by healthcare professionals based on circumstances of conflict or error.

End-of-Life Support

Care focused on providing comfort and dignity during the last stages of a patient's life.

Clinical Course Summary

A narrative detailing the progression of a patient's clinical condition throughout treatment.

Organizational Influences

Factors such as culture and resource management that affect safety and error prevention.

Unsafe Supervision

Inadequate oversight that allows for errors to occur without correction.

Safety Breach

An incident that compromises patient safety, prompting the need for immediate attention.

Identification Errors

Mistakes arising from misidentifying patients during diagnosis or treatment.

Communication Strategies

Methods employed to facilitate effective dialogue between clinical teams.

Interprofessional Teamwork

Collaboration among various healthcare professionals to enhance patient care.

Crisis Management

The process of handling emergencies effectively to minimize disruption to patient care.

Completeness of Information

Ensuring all necessary details are conveyed during patient handovers.

Emotional Drain

The fatigue and hopelessness experienced by individuals coping with grief.

Healing Relationship

A supportive and therapeutic bond established between a patient and a caregiver.

Support Autonomy

Empowering patients to make their own decisions in their care process.

Treatment Options

Various methods or therapies available to manage a patient's health condition.

Hospitalization Complications

Additional health issues that arise as a consequence of being admitted to the hospital.

Patient Empowerment

Encouraging patients to take an active role in their healthcare decisions.

Emotional Signature

Distinctive feelings and responses that individuals exhibit in grief or loss.

Isolation in Grief

The state of being withdrawn and disconnected from others during the grieving process.

Healthcare Culture

The shared values and practices that shape the behavior and attitudes of healthcare professionals.

Continuous Improvement

Ongoing efforts to enhance services or processes through systematic evaluations.

Transparency in Care

Openness in communication regarding treatment plans and patient-centric approaches.

Decision-Making in Care

The process through which healthcare providers determine treatment plans in collaboration with the patient.

Healthcare Standards

Established guidelines and principles that govern safe and effective patient care.

Quality Care Delivery

The provision of healthcare services that meets established standards of excellence.

Patient Safety Culture

An environment that encourages the reporting of errors and prioritizes patient protection.

Professional Responsibilities

Ethical and legal obligations of healthcare providers to act in the patient's best interest.

Role Understanding

Awareness of the positions and functions of various members in a healthcare team.

Communication Breakdown

Failure to convey important information accurately, leading to errors.

Assertive Voice

The ability to express concerns or opinions confidently in a professional setting.

Emotionally Charged Topics

Difficult subjects that can elicit strong emotional responses, such as death.

Healthcare Dilemmas

Challenging situations involving conflicting interests or ethical considerations.

Integrated Care Models

Approaches that unify various aspects of health services for optimal patient outcomes.

Effective Coordination

The seamless operation of team members working together to provide patient care.

Patient-Centered Interventions

Actions taken that are primarily focused on the needs and preferences of the patient.

Curative Treatment

Medical interventions aimed at eliminating a disease or condition.

Holistic Care Approach

Incorporating physical, emotional, and spiritual aspects into patient treatment.

Dignified Death

Supporting patients in dying with respect and comfort.

Grief Reactions

The various emotional responses individuals experience in the face of loss.

Supportive Presence

Being available emotionally for someone experiencing difficult times, enhancing their coping.

Emotional Release

Expressions of feelings that may occur as individuals process grief.

Team Dynamics

The interactions and relationships among team members influencing teamwork effectiveness.

Patient Education

Providing information to patients to help them understand their health and treatment options.

Shared Understanding

The mutual agreement and comprehension among team members regarding patient care.

Quality and Safety Initiatives

Programs designed to improve the safety and quality of care provided to patients.

Self-Reflection in Practice

The process of analyzing personal responses and behaviors in professional settings.

Professional Development

Continual education and training to enhance the skills and knowledge of healthcare providers.

Chronic Illness Management

Strategies employed to assist patients in managing long-term health conditions.

Adaptive Leadership

Flexibility in leadership styles to meet the needs of shifting healthcare environments.

Leadership in Healthcare

The act of guiding healthcare teams towards achieving quality patient care.

Interpersonal Communication Skills

The ability to effectively engage with others in a professional context.

Holistic Patient Assessment

Evaluating all aspects of a patient’s condition, including mental and emotional health.

Consultative Approach

Involving multiple professionals in decision-making to address complex patient issues.

Professional Integrity

Adhering to ethical standards and principles in clinical practice.

Compassionate Care

Offering care that demonstrates empathy and a deep concern for the patient's well-being.

Team Leadership

The ability to direct and motivate a group towards common healthcare goals.

Healthcare Protocols

Pre-established procedures followed to ensure consistency and safety in patient care.

Critical Thinking in Nursing

The ability to analyze information and make informed decisions regarding patient care.

Client Advocacy

Acting on behalf of patients to ensure their needs and rights are respected and met.