telephone and reception

attitude

state of mind

closed captioning

printed words displayed on a television screen to help people with hearing disabilities or impairments

diction

style of speaking enunciating words

diplomacy

the art of handling people with tact and genuine concern

emergency medical services EMS

a group of health care providers working as a team to care for sick or injured patients before they arrive at the hospital

ergonomic

describes a workstation designed to prevent work-related injuries and promote work efficiency

medical asepsis

removal or destruction of microorganisms

receptionist

a person who greets patients as they as they arrive at the medical office and preforms various administrative tasks

teletypewriter TTY

a special machine that allows communication on a telephone with a hearing-impaired person on the phone

triage

sorting of patients into categories based on their level of sickness or injury to ensure that life-threatening medical conditions are treated immediately

video relay services

for of telecommunications that relay service that enables hearing-impaired individuals who use ASL to communicate with voice telephone users through video equipment