Enterprise Asset Management and Customer Service Modules in SAP

These flashcards cover key terms and definitions related to Enterprise Asset Management and Customer Service modules in SAP.

Enterprise Asset Management (EAM)

Focuses on managing, maintaining, inspecting, and repairing business assets throughout their life cycle.

Asset Reliability

The degree to which an asset performs its intended function without failure.

Maintenance Plant

The plant where a company’s technical objects are installed and maintained.

Functional Location

A hierarchically organized structure that represents the location where maintenance measures are performed.

Bill of Material (BOM)

A complete structured list of all components related to functional locations or equipment.

Notification

A document that gathers malfunctions and outlines maintenance tasks that need fixing.

Maintenance Order

An order generated to plan, organize, and perform maintenance tasks.

Customer Master Data

Information necessary for processing orders, deliveries, invoices, and customer payments.

Service Notification

A document for capturing customer complaints and requests for service.

Warranty

A guarantee covering defects in a product for a specified time set period.

Repair Order

Manages activities necessary for repairing goods for customers.

Service Contract

Records details of services provided to a recipient over a specific period.

Work Center

A location within a plant where operations or activities are performed.