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Professional
Someone who is paid for their work
Professionalism
The act of fulfilling these three pillars of a professional, in addition to leading by example
Standard
An established requirements, a principle by which something can be judged
Creed
A formal system of belief intended to guide someone’s actions
Military bearing
How those in uniform carry themselves; includes physical posture, mental attitude, and how faithfully customs and courtesies are rendered
First-Line Supervisor
A leader who oversees entry-level people; the lowest ranking member of a leadership staff
Technical readiness
The technical know-how to lead others
Physical readiness
Maintaining physical health by exercising regularly and meeting fitness standards
Mental readiness
Effectively managing stress, being alert for science of alcohol or drug use, and promoting the wingman concepts
Servant leadership
When the leader sees himself or herself, primarily as a servant of the team
Servant
One who chooses to help and give to others
Servile
to be treated like a slave
Coaching
The process through which leaders try to solve performance problems and develop their people
To supervise
Observe and direct people and fulfillment of the mission
Punishment
A negative consequence
Constructive discipline
A learning process of provides an opportunity for positive growth
Motivation
The reason for an action; gives purpose and direction to a behavior
Intrinsic rewards
Motivators at work within you
Extrinsic Rewards
Motivators at work outside of you
Strategic Arena
Highest level of leadership; those who have responsibility for large organizations and set long-term goals
Operational Arena
Middle level of leadership; involves organizing and directing tactical-level leaders
Professionals must _________, ______, and ________.
Have a habit of putting the community’s interest above their own, have special skills, hold themselves and their peers to an ethical code.
What is the most important standard of all?
The leader’s example
Leaders must ________.
make standards without allowing them to become so inflexible as to be impractical.
What do USAF NCOs epitomize?
The Core Values
What does transitioning from a cadet airman to cadet NCO involve?
Going from one who was cared for to one who cares for others.
Epitomize the Core Values
Guide, Instruct, and Mentor
Support the Leader
Reward People
Correct People
Career Counsel
Keep Learning
What are the seven major responsibilities of the NCO?
Leadership is not about ______, but ____.
controlling people, serving them
Why should leaders be servants first and leaders second?
Leaders should serve first because of a natural inclination. Then, their will brings them to lead.
Pulling rank is often seen as a ____, ________, and ________________ way to lead.
lazy, immature, counterproductive
What does coaching require?
A bond of trust
When is coaching needed?
Anytime a leader identifies a need to help someone reach a higher level of effectiveness
Dialogue - Coaching is marked by dialogue, a two-way conversation between the coach and the trainees
Empowerment - Empowerment occurs when the person who has all the answers resists the urge to jump in and “fix” someone’s problem for them.
Action - The dialogue between coach and coachee must produce something.
Improvement - Ultimately, the goal of coaching is to help the coachee react a higher level of effectiveness
What are the 4 key elements of successful coaching?
How does one “epitomize the core values”?
By demonstrating superb military bearing, respect for authority, and the highest standards of dress and appearance.
What does “guiding, instructing, and mentoring” entail?
Acting as a first-line supervisor for newer cadets.
How would one “support the leader”?
Enthusiastically support, explain, and promote leader’s decisions.
How can a leader “reward people”?
By recognizing the hard work of people on the team.
How does a leader “correct people”?
By protecting the airmen and taking their safety very seriously.
How does a leader act as “career counsel”?
By telling the airmen what opportunities are available in the Air Force or CAP.
How does a leader “keep learning”?
By continuously trying to learn in and out of CAP
Observation
The first part of coaching; involves leaders watching how their people perform
Purpose
Rather than shooting from the hip, the coach should enter the dialogue having a plan
Dialogue
Center of coaching, involves painting a picture of coach’s perspective, asking open-ended questions, actively listening, giving validations, addressing fears, finding the “bottom lone”, and providing direct feedback.
Follow-Up
Used to monitor trainee’s performance in relation to what has been discussed. Coaches should give praise for hard work and work with them if they struggle.
Supervision
To observe and direct people in fulfillment of the mission
What are the cornerstones of supervision?
Trust and fairness
What does punishment teach?
What behaviors to avoid
Constructive Discipline
A learning process that provides an opportunity for positive growth
Leaders who understand _________ are apt to get them to fulfill the team’s goals
what motivates their people
What is the key to motivation?
Communicating as strong sense of shared purpose. With this, leaders know exactly how to structure the team in a way that both satisfies the members and accomplishes the mission.
What do volunteers have less of?
Extrinsic rewards
Tactical Arena
Lowest level of leadership; involves immediate & small in scale tasks
Personal Leadership
Involves oneself and leading others
Team Leadership
Involves leading large teams by directing other leaders
Command Intent
The leader’s expression of purpose
Initiative
The ability to make sound judgments and act independently
Dissent
To express an opinion that differs from the official view
What core value does dissent show?
Excellence
Completed Staff Work
Updates and Advice
How can leaders support their boss?
Completed Staff Work
One should never complain about a problem without offering a solution; they must coordinate with their other stakeholders.
Updates and Advice
One of a leader’s duties as a follower is to keep their superior informed of any issues he or she would need to know about.
Common Goals
Leadership
Involvement of All Members
Good Morale
Open Communication
Mutual Respect
Fair Way to Resolve Conflicts
What are the seven needs of teams?
Morale
The level of confidence, enthusiasm, and discipline of a person or group at a particular time
Espirit de corps
A sense of team pride, fellowship, and loyalty
What is Tuckman’s Model?
Forming, Storming, Norming, Performing
Forming
The chaos that comes when a group is made
Storming
Individuals’ personalities begin to show themselves
Norming
The team is coming into its own & members gain acceptance of standards
Performing
The team’s best; the members are entirely focused on the team’s goal
What is the L.E.A.D. model?
Lead with a clear purpose, empower to participate, aim for consensus, direct the team
What are some pitfalls of teams?
Teams can be unwieldy
Teams pressure individuals to conform
Free riders
Groupthink
Lack of Accountability
Free Riders
People who receive the fruits of the team’s labor without doing their fair share of work
Groupthink
When team members seek unanimous agreement in spite of facts pointing to another conclusion
Note
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