Learn to Lead Chapter Four Review

Professional

Someone who is paid for their work

Professionalism

The act of fulfilling these three pillars of a professional, in addition to leading by example

Standard

An established requirements, a principle by which something can be judged

Creed

A formal system of belief intended to guide someone’s actions

Military bearing

How those in uniform carry themselves; includes physical posture, mental attitude, and how faithfully customs and courtesies are rendered

First-Line Supervisor

A leader who oversees entry-level people; the lowest ranking member of a leadership staff

Technical readiness

The technical know-how to lead others

Physical readiness

Maintaining physical health by exercising regularly and meeting fitness standards

Mental readiness

Effectively managing stress, being alert for science of alcohol or drug use, and promoting the wingman concepts

Servant leadership

When the leader sees himself or herself, primarily as a servant of the team

Servant

One who chooses to help and give to others

Servile

to be treated like a slave

Coaching

The process through which leaders try to solve performance problems and develop their people

To supervise

Observe and direct people and fulfillment of the mission

Punishment

A negative consequence

Constructive discipline

A learning process of provides an opportunity for positive growth

Motivation

The reason for an action; gives purpose and direction to a behavior

Intrinsic rewards

Motivators at work within you

Extrinsic Rewards

Motivators at work outside of you

Strategic Arena

Highest level of leadership; those who have responsibility for large organizations and set long-term goals

Operational Arena

Middle level of leadership; involves organizing and directing tactical-level leaders

Professionals must _________, ______, and ________.

Have a habit of putting the community’s interest above their own, have special skills, hold themselves and their peers to an ethical code.

What is the most important standard of all?

The leader’s example

Leaders must ________.

make standards without allowing them to become so inflexible as to be impractical.

What do USAF NCOs epitomize?

The Core Values

What does transitioning from a cadet airman to cadet NCO involve?

Going from one who was cared for to one who cares for others.

1. Epitomize the Core Values

2. Guide, Instruct, and Mentor

3. Support the Leader

4. Reward People

5. Correct People

6. Career Counsel

7. Keep Learning

What are the seven major responsibilities of the NCO?

Leadership is not about ______, but ____.

controlling people, serving them

Why should leaders be servants first and leaders second?

Leaders should serve first because of a natural inclination. Then, their will brings them to lead.

Pulling rank is often seen as a ____, ________, and ________________ way to lead.

lazy, immature, counterproductive

What does coaching require?

A bond of trust

When is coaching needed?

Anytime a leader identifies a need to help someone reach a higher level of effectiveness

1. Dialogue - Coaching is marked by dialogue, a two-way conversation between the coach and the trainees

2. Empowerment - Empowerment occurs when the person who has all the answers resists the urge to jump in and “fix” someone’s problem for them.

3. Action - The dialogue between coach and coachee must produce something.

4. Improvement - Ultimately, the goal of coaching is to help the coachee react a higher level of effectiveness

What are the 4 key elements of successful coaching?

How does one “epitomize the core values”?

By demonstrating superb military bearing, respect for authority, and the highest standards of dress and appearance.

What does “guiding, instructing, and mentoring” entail?

Acting as a first-line supervisor for newer cadets.

How would one “support the leader”?

Enthusiastically support, explain, and promote leader’s decisions.

How can a leader “reward people”?

By recognizing the hard work of people on the team.

How does a leader “correct people”?

By protecting the airmen and taking their safety very seriously.

How does a leader act as “career counsel”?

By telling the airmen what opportunities are available in the Air Force or CAP.

How does a leader “keep learning”?

By continuously trying to learn in and out of CAP

Observation

The first part of coaching; involves leaders watching how their people perform

Purpose

Rather than shooting from the hip, the coach should enter the dialogue having a plan

Dialogue

Center of coaching, involves painting a picture of coach’s perspective, asking open-ended questions, actively listening, giving validations, addressing fears, finding the “bottom lone”, and providing direct feedback.

Follow-Up

Used to monitor trainee’s performance in relation to what has been discussed. Coaches should give praise for hard work and work with them if they struggle.

Supervision

To observe and direct people in fulfillment of the mission

What are the cornerstones of supervision?

Trust and fairness

What does punishment teach?

What behaviors to avoid

Constructive Discipline

A learning process that provides an opportunity for positive growth

Leaders who understand _________ are apt to get them to fulfill the team’s goals

what motivates their people

What is the key to motivation?

Communicating as strong sense of shared purpose. With this, leaders know exactly how to structure the team in a way that both satisfies the members and accomplishes the mission.

What do volunteers have less of?

Extrinsic rewards

Tactical Arena

Lowest level of leadership; involves immediate & small in scale tasks

Personal Leadership

Involves oneself and leading others

Team Leadership

Involves leading large teams by directing other leaders

Command Intent

The leader’s expression of purpose

Initiative

The ability to make sound judgments and act independently

Dissent

To express an opinion that differs from the official view

What core value does dissent show?

Excellence

• Completed Staff Work

• Updates and Advice

How can leaders support their boss?

Completed Staff Work

One should never complain about a problem without offering a solution; they must coordinate with their other stakeholders.

Updates and Advice

One of a leader’s duties as a follower is to keep their superior informed of any issues he or she would need to know about.

1. Common Goals

2. Leadership

3. Involvement of All Members

4. Good Morale

5. Open Communication

6. Mutual Respect

7. Fair Way to Resolve Conflicts

What are the seven needs of teams?

Morale

The level of confidence, enthusiasm, and discipline of a person or group at a particular time

Espirit de corps

A sense of team pride, fellowship, and loyalty

What is Tuckman’s Model?

Forming, Storming, Norming, Performing

Forming

The chaos that comes when a group is made

Storming

Individuals’ personalities begin to show themselves

Norming

The team is coming into its own & members gain acceptance of standards

Performing

The team’s best; the members are entirely focused on the team’s goal

What is the L.E.A.D. model?

Lead with a clear purpose, empower to participate, aim for consensus, direct the team

What are some pitfalls of teams?

• Teams can be unwieldy

• Teams pressure individuals to conform

• Free riders

• Groupthink

• Lack of Accountability

Free Riders

People who receive the fruits of the team’s labor without doing their fair share of work

Groupthink

When team members seek unanimous agreement in spite of facts pointing to another conclusion