Cartões: Systems Analysis and Design | Chapter 2

Systems requests do not deal with factors involved in improving service.

False

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.

True

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.

False

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

True

Information systems that interact with customers usually receive low priority.

False

Competition drives many information systems decisions.

True

Economic activity has a negligible influence on corporate information management.

False

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.

False

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

True

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

True

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

False

It is easier to assign dollar values to intangible than to tangible benefits.

False

The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool.

False

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

False

The letters SWOT stand for spending, weeks, overtures, and time.

False

A SWOT analysis examines a firm's technical, human, and financial resources.

True

A CASE tool can be used to define and document an overall environment.

True

Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities.

True

Because significant resources are required, team leaders usually initiate large-scale projects.

False

Errors or problems in existing systems can trigger requests for systems projects.

True

In most organizations, the IT department receives fewer systems requests than it can actually handle.

False

Many smaller companies rely on one person to evaluate system requests instead of a committee.

True

If a request is feasible, it is said to be necessary.

False

Adding a report required by a new federal law is an example of a discretionary project.

False

A constraint can involve hardware, software, time, policy, law, or cost.

True

A survey is as flexible as a series of interviews, but it is more expensive.

False

The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network.

True

Quick Response codes contain more information than traditional bar codes, but less than RFID tags.

True

A new website that enhances the company's image is an example of a tangible benefit.

False

Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle.

False

The term _____ refers to the reasons, or justifications, for a proposal.

Business Case

Systems development typically starts with a _____.

System Request

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

Strategic

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

Mission Statement

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

Mission Statement

A _____ must be achieved to fulfill a company's mission.

Critical success factor

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis

Hardware-based security controls include _____.

Biometric Devices

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

Perfomance

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

EPC (Electronic Product Code)

_____ components can provide automated responses to sales inquiries, online order processing, and inventory tracking.

Customer Relationship Managment

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

JIT (Just-In-Time)

Many companies implement _____ systems that integrate all customer-related events and transactions.

CRM (Customer Relationship Managment)

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

EPOD (Electronic Proof of Delivery)

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

Computer Resource Committee

_____ means that a proposed system will be used effectively after it has been developed.

Operational Feasibility

_____ refers to the practical resources needed to develop, purchase, install, or operate a system.

Technical Feasibility

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

TCO (Total Cost of Ownership)

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

Operational Feasibility

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

Technical Feasibility

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Economic Feasibility

Which is an example of a tangible benefit?

An online package tracking system that improves services and decreases the need clerical staff.

Which is an example of an intangible benefit?

A user-friendly system that improves employee job satisfaction.

_____ are the benefits that can be measured in dollars.

Tangible Benefits

_____ are advantages that are difficult to measure in dollars but are important to a company.

Intangible Benefits

_____ result from a decrease in expenses, an increase in revenues, or both.

Tangible Benefits

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

Economic Feasibility

_____ means that a project can be implemented in an acceptable time frame.

Schedule Feasibility

When assessing _____, a systems analyst must consider the interaction between time and costs.

Schedule Feasibility

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

Greatest benefit, at the lowest cost, in the shortness period of time.

Which is an example of a discretionary project?

Creating a new report

Projects where management has a choice in implementing them are called _____ projects.

Discretionary

Projects where management has no choice in implementing them are called _____ projects.

Nondiscretionary

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.

System Request

A popular technique for investigating causes and effects is called a _____ diagram.

Fishbone

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

Fishbone

Determining the _____ means defining the specific boundaries, or extent, of a project.

Project Scope

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

Project Creep

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.

Project Creep

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

Contraint

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.

Fact-Finding

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

Survery

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

Pareto Chart