CPC LEC 1

verbal, non-verbal, visual

types of communication according to mode

intrapersonal, interpersonal, extended, organizational, intercultural

types of communication according to context

intrapersonal communication

talking to oneself

interpersonal communication

one on one (through classmates or friends)

extended communication

the use of digital tools to send messages over a distance beyond face to face interaction

organizational communication

plays in organizational context (company, school, hospital)

formal structure and informal structure

two types of organizational communication

intercultural communication

conversation with different culture

downward communication

flows from upper to lower position

upward communication

bottom-up in which subordinates send communication to their superiors/bosses hearing their views/feedbacks on organization

horizontal communication

lateral approach as it takes place among people belonging to the same level but coming from different departments or units

crosswise communication

diagonal approach in nature as employees from different units or department working at various levels communicate with each other

formal and informal communication

types of communication according to purpose and style

aristotle, laswell, shannon-weaver, berlo

communication models

aristotle’s communication model

speaker centered

speaker

person who deliver the speech

speech

message

audience

receiver of the message

laswell’s communication model

emphasizes the effect of communication

shannon-weaver communication model

identify and analyze the components of communication and how to improve it (emphasize how noise affect the conversation)

berlo’s communication model

helps understand the communication process and the factors that affect the conversation

ethics

of or relating to principles of right and wrong behavior

ethical communication

understands that one’s thoughts must be conveyed and expressed effectively and concisely, and that the resulting actions or consequences will be based solely on how the messages was communicated

disclose vital information, provide complete and accurate information, be courteous

3 ethical communication