4.3 key performance indicators
Call Kai
Learn
Practice Test
Spaced Repetition
Match
Flashcards
Knowt Play1/12
There's no tags or description
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced | Call with Kai | Chat |
|---|
No analytics yet
Send a link to your students to track their progress
13 Terms
what are key performance indicators
specific criteria used to measure the efficiency and/or effectiveness of a businesses performance
what is efficiency
how well a business uses resources to achieve objectives
what is effectiveness
the degree to which a business has achieved its stated objectives
what is net profit figures
the amount of money that is left over after all business expenses have been deducted from revenue earned by the business
what is rate of productivity
Productivity indicates how many inputs (resources) it takes to produce an output (goods or services). It is the change in productivity in one year compared to that of the previous year. Growth in the rate of productivity indicates that the business is using resources more efficiently.
what is number of sales
the amount of goods or services sold by the business in a given period of time.
what is rate of staff absenteeism
the number of employees that do not turn up to work when they are expected to be there
what is levels of staff turnover
the rate in which employees leave the business and need to be replaces by new employees
what is level of wastage
the amount of unwanted or unused materials created during the production process of a business
what is number of customer complaints
the number of customers who contact the business to express their dissatisfaction with the business, the goods or service purchased, the quality, price or the customer service received.
what is number of website hits
a measure of the amount of times an individual visits a website or engages with a social media post
what is number of workplace accidents
refers to any unplanned event that results in personal injury or property damage at the workplace that is reported to management.
what is percentange of market share
The business’s share of the total industry sales for a particular good or service, expressed as a percentage. It is calculated by dividing a business’s sales by the total sales of all businesses in that market and expressing this as a percentage.