App Issues

What app states do mobile apps transition between?

foreground, background, and suspended

What does the foreground app state mean?

active use

What does the background app state mean?

network/resource access

What does the suspended app state mean?

no resource use

What should you try first if an app fails to launch, close, or crashes?

force-stop it

How do you force-stop an app on Android?

Settings > Apps, select the app, and tap Force Stop or Disable

How do you close an app on iOS from the App Switcher?

swipe up from the bottom to access the App Switcher, then swipe the app card up

How do you view open apps on Android to remove them?

tap the square multitasking button, then swipe up to remove them

If app issues persist after force-stopping, what should you do next?

clear the app cache, reboot the device, and check for app updates in the store

Where is the Clear Cache option used on Android?

under App info

If an app fails to update, what should you verify?

compatible with the current OS version, and sufficient storage and internet connection

What should you do if app problems continue after other troubleshooting?

uninstall and reinstall the app

How do you uninstall an app on iOS?

tap and hold the app until it wiggles, press the X icon, and confirm deletion

Which apps cannot be uninstalled on iOS?

Default apps

How can you uninstall or disable apps on Android through Settings?

Settings > Apps

What is the difference between dragging an Android app to Uninstall vs Remove?

Uninstall removes the app; Remove just hides the app icon

Where can previously used and purchased apps be found for reinstalling?

in the user's account via the store

What should you check first when an application fails to install on iOS?

stable internet connection and sufficient storage space at Settings > General > iPhone Storage

Where do you verify the latest iOS version for install troubleshooting?

Settings > General > Software Update

What account step can refresh the session on iOS during install troubleshooting?

sign out and back into your Apple ID

How can you clear the App Store cache on iOS?

tap any bottom icon 10 times

What should you confirm first when an application fails to install on Android?

reliable internet connection and adequate storage space through Settings > Storage

Where do you update Android OS if needed during install troubleshooting?

Settings > System > System Update

How do you clear the Google Play Store cache on Android?

Settings > Apps > Google Play Store > Storage

What account-related setting should you verify on Android during install troubleshooting?

Google account is synced correctly

What payment-related check should be made when app installation fails on iOS or Android?

payment method is valid or up-to-date

What software may restrict app functionality based on security policies?

Mobile Device Management (MDM) software

What feature example is given that MDM may disable in certain locations?

camera

What should you use for iOS devices that don't update wirelessly?

connect to a macOS device using Finder in macOS Catalina or later, or a Windows PC using iTunes, with a Lightning cable or Lightening-to-USB cable