ENGLISH NOTES

A business letter should elicit __ from the readers.

The expected response.

Concise, tactful, and __ writing style is key for effective business letters.

Accurate.

The __ identifies the writer, the writer’s address, and the writer’s phone number/s.

Letterhead.

The __ indicates when the letter was written.

Date.

The __ identifies the reader’s name, position, company, and address.

Inside address.

An __ line is used to address the whole company but highlight a particular person within it.

Attention.

The writer’s formal greeting to the reader is known as the __.

Salutation.

The __ of a business letter contains the message of the letter.

Body.

The __ close is the expression used to end a letter.

Complimentary.

The __ block includes signatures and the typed name of the sender.

Signature.

Identification initials indicate the __ initials if the sender is not the one who typed the document.

Typist's.

__ notation refers to attachments to the letter.

Enclosure.

The __ notation indicates secondary recipients of the letter.

Copy.

The __ block is the most commonly used format for writing business letters.

Full.

A __ memo is commonly used for internal communications.

Memorandum.

The __ line in a memo indicates the name and title of the receiver.

To.

The __ line indicates the name of the sender in a memo.

From.

The __ line serves as a chronological record for reference purposes in a memo.

Date.

In a memo, the __ line announces the main content or topic.

Subject.

The __ memo provides information needed to accurately follow directions.

Instruction.

A __ memo asks the reader to provide certain information or take action.

Request.

An __ memo provides information about an event, person, or thing.

Announcement.

A __ memo serves as a cover note for a more formal or lengthy document.

Transmittal.

The __ of e-mails revolutionized interpersonal communication with instant information exchange.

Instantaneous nature.

E-mails allow for instant communication across __ distances.

Vast.