Studied by 12 people
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*Conflict
*process that occurs when people perceive that they have incompatible goals, scarce resources, or that someone is interfering in their ability to achieve their objectives
*Power
*The ability to influence or control events and people
*Power Currency
*Control over a resource that other people value
Types - expertise currency, intimacy currency, personal currency, resource currency, network currency
*pseudo-conflict
*perception that a conflict exists when in fact it doesn't
*skirting
*involves avoiding conflict by joking or changing the topic
*sniping
*communicating in a negative fashion and then abandoning the situation or refusing to continue with the exchange
*serial arguments
*a series of unresolved disputes, all having to do with the same issue
*liking
*feeling of affection (warmth) and respect (admiration) that we typically have for our friends
*Loving
*involves a deeper and more intense emotional commitment than liking
*Family
*a network of people who share their lives over long periods of time and are bound by marriage, blood, or commitment; who consider themselves as family; and who share a significant history and anticipated future together as a family
*Family stories
*narrative accounts shared repeatedly within a family that retell historical events and bond the family together
*Friendships
*voluntary interpersonal relationships characterized by intimacy and liking
*Communal friendships
*friendships focusing primarily on sharing time, activities, and emotional support
*Agentic friendships
*friendships in which the parties focus primarily on helping each other achieve practical goals
*workplace relationship
*any relationship you have with a professional peer, supervisor, subordinate, or mentor
*Organizational Cultures
*the distinctive set of beliefs and practices existing within an organization
*professional peers
*people holding positions of similar organizational status and power
*information peers
*equivalent-status coworkers with whom our communication is limited to work related content
*collegial peers
*coworkers whom we consider friends
*special peers
*coworkers with whom we share high levels of emotional support, career-related feedback, trust, self-disclosure, and friendship
*Virtual Peers
*coworkers who communicate mainly through telephone, email, and related communications
3 Sources of Organizational Culture
workplace values = the beliefs that people share about work performance, dedication to the organization, and coworker relationships
workplace norms = govern appropriate interpersonal communication and relationships
workplace artifacts = the objects and structures that define the organization
Mere Exposure Effect
in general, we are more attracted to those with whom we have frequent contact and less attracted to those with whom we interact rarely
Birds-Of-A-Feather Effect
reflects scientific evidence suggesting we are attracted to those we perceive as similar to ourselves
Beautiful is Good Effect
stipulates that attractive people are viewed as competent communicators, intelligent, and well-adjusted.
Reciprocal Liking
a potent predictor of attraction, because we tend to be attracted to people who are attracted to us
Social Exchange Theory
suggests you’ll be drawn to those you see as offering benefits (things you like and want) with few associated costs (things demanded of you in return)
Features of Conflict
begins with perception
involves clashes in goals or behaviors
a process
dynamic
Kitchen Sinking
in which combatants introduce topics that have little to do with the original disagreement
Cumulative Annoyance
a common trigger for conflict that occurs when frustration or anger builds up over time and leads to a conflict interaction
Passionate Love
a state of intense longing for union with another
Companionate Love
a relationship between two people, usually a romantic couple, that is based on care, affection, and a commitment to one another
Storge
love communicated through common interests and commitment rather than passion. In these types of relationships, if passion and romance exist, it comes only after commitment and stability have been established first
Agape
a selfless, unconditional, often universal love
Symmetrical Relationship
a dynamic where both individuals interact with relatively equal power and communication styles, essentially mirroring each other's behavior and responses, creating a back-and-forth exchange where neither person dominates the conversation; essentially, they communicate in very similar ways
Complementary Relationship
a dynamic where two people interact with contrasting communication styles, essentially “complementing” each other by filling in the gaps with their different approaches
Spillover Hypothesis
proposes that negativity or positivity experienced in one subsystem can spillover into other family subsystems
Pluralistic Family Communication Pattern
a family communication style characterized by high levels of open conversation and low levels of conformity, where family members are encouraged to express their opinions freely and decisions are often made through discussion and consensus, rather than one person dictating the outcome
Consensual Family Communication Pattern
high in both conversation and conformity orientations, and they encourage open communication but also want to maintain the hierarchy within the family that puts parents above children. This creates some tension between a desire for both openness and control.
Protective Family Communication Pattern
low in conversation orientation and high in conformity, expects children to be obedient to parents, and does not value open communication. Parents make the ultimate decisions and may or may not feel the need to share their reasoning with their children.
Laissez-Faire Family Communication Pattern
low in both conversation orientation and conformity orientation. Family members do not often engage each other in conversation, and they place little value on communication or the maintenance of a family unit.
Conversation Orientation
the degree to which a family encourages open and frequent communication between its members, where individuals feel comfortable discussing a wide range of topics freely and openly with each other, sharing their thoughts and feelings without constraint
Conformity Orientation
the degree to which a family emphasizes shared values, beliefs, and attitudes, encouraging uniformity and often prioritizing harmony over open discussion and diverse opinions within the family unit
Avoidance Conflict Style
a conflict management style where a person avoids confrontation and doesn't deal with a conflict
Accommodation Conflict Style
a cooperative and unassertive style where the individual prioritizes the needs of others over their own
Competition Conflict Style
a conflict management style that involves being assertive and not very cooperative
