Module 1 Exam Review.

interpersonal communication model

1. The sender has an idea (making a billboard)

2. The sender will encode and send a message through a channel and a message medium

3. The receiver will receive and decode

4. The receiver responds and provides feedback

5. The receiver encodes and sends through the same or a different channel and message medium

6. The original sender receives and decodes

shared meaning

occurs when both the speaker and receiver(s) have a mutual understanding of the message

Message medium

Nonverbal

Verbal

Written

Visual

communication barriers

1. Physical

2. Physiological

3. Semantic

4. Psychological

Working globally

Advantages:

More diversity

Global markets

Wide pool of talents

Challenges:

Language barriers

Misunderstanding

Different time

Emotional Intelligence (EQ)

self-awareness, self-regulation, motivation, empathy, social skills

symptoms of groupthink

self-censorship, collective rationalization, illusion of unanimity, illusion of invulnerability

Team Evolution Stages

Forming

Storming

Norming

Performing

Listening rate gap

120 wpm speaking, 400 wpm listening

active listening

▪Devote whole attention to others.

▪Allow other(s) time to express themselves completely.

▪Try to understand speakers from their perspective.

▪Empathize and provide psychological safety

Emotional Hijacking

when emotions control our behavior, causing us to react without thinking

Holding Judgment

Judger mindset

Learner Mindset

Effective meeting

Plan

Pre-Meeting

Meeting

Post-Meeting

Meeting Agenda

a. Provide structures for meeting

b. includes essential details, agenda items

4 kinds of agenda items

1. Request an action

2. Request information

3. Share information

3. Request Advice

Writing Process

1. Plan

2. Write

3. Review

Plan

AIM

Write

tone, style, design

Review

feedback, fairtest, proofread