ARE 112 EXAM 2 FILL IN THE BLANK

In our discussion on human resources we noted that the Civil Rights of 1964 used the term ___ classes

protected

The two theories of discrimination discussed in class were ___ and ___.

disparate or adverse treatment, disparate or adverse impact

In our discussion on ethics we used the term ___ to describe someone or something that has a claim on the success or failure of the organization

stakeholder

The three change strategies from class are ___

Coercive power, rational persuasion, shared power

We could say that in terms of change management methods, the “click heard around the world” would be the ___ method

crossover

In the value chian we see the functions of the organization can be separated into two categories. They are ___ functions and ___ functions

Staff or supporting, line or primary

The four types of ethics from class are ___

Societal, organizational, occupational, individual

In terms of strategic thinking, ___ is what we do — the verb — and ___ is how we want our stakeholders to see us

Mission, Vision

The Four P’s are ___

Product, Price, Promotion, Placement

The five types of power from class are ____

Coercive, Legitimate, Expert, Referent, Reward

From the idea of the balanced scorecard, which quadrant best relates to the “clinical pathways” in the Duke Children’s Hospital case: ____

Internal Business Processes

In the IBM book, Lou likes the ___ more than the supply chain

Demand chain

Three examples of a protected class from our lectures are:

Persons of color, national origin, sex, religion, pregnancy, disabilities, age

Trust comes from ___

Reputation

Time frame and impact on culture and loss of exisiting benefits and redistribution of power are examples of ___

Threats to the change process

In terms of change management, when the doctor saw the young patient with the respiratory tube we have an example of ___ and when the insurance companies saw that the hospital charges were larger than those from surrounding hospitals we have an example of ___

Dissatisfaction with the current situation, External pressure towards change

From the IBM book, when Abby addressed the new advertisement of a “Solution for a Small Planet” which part of the “4 P’s” was she considering:

Promotion

The types of harassment discussed in class were ___ and ___

Sexual, racial

From the word list the term we used to describe a job as in job design is ___

SKA’s

From class we use the ___ to convert qualitative data to quantitative data

Litkert Scale

In terms of the BPR topics from class, Duke Children's hospital used ___ when they trained the nurses to remove the respiratory tubes

smartsizing or rightsizing

At the beginning of the IBM book Lou needed to stop the financial decline at IBM. In terms of business processes and BPR from class from the word list, which one was the first step he took at IBM: ____

Downsizing

Exempt and nonexempt employees from our discussion inc lass related to being exempt or nonexempt from ____

overtime

We see the external and internal analysis in the ____

SWOT

Four of the characteristics of the decision environment

Bounded rationality, risk, uncertainty, information symmetry, ambiguous information, time constraints, information costs