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OTA
Online Travel Agency - a company that allows travelers to book travel arrangements online
FIT
Free Independent Traveler - someone who plans their own trips, often alone or in small groups
DMC
Destination Management Company - a professional services firm that specializes in the design, planning, and management of events, activities, and tours
VFR
Visiting Friends and Relatives - a person who currently resides in a different area who visits another area for the purpose of visiting their friends and relatives.
TMC
Travel Management Company - a travel agency that helps businesses manage their corporate travel
PAX
Passengers - a traveler on a public or private conveyance other than the driver, pilot, or crew
ADR
Average Daily Rate - a metric used in the hospitality industry to indicate the average revenue earned for each occupied room
RevPar
Revenue Per Available Room - calculated by dividing a hotel's total revenue by the number of available rooms
GDS
Global Distribution System - an intermediary between vendors, such as hotels and airlines, and service providers, such as online travel agencies
B2B
Business-to-Business - a type of commerce where businesses exchange products, services, or information with other businesses
DMO
Destination Marketing Organization - a non-profit organization that promotes a location as a travel destination
UNWTO
United Nations World Tourism Organization - the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism
LCC
Low-Cost Carrier - an airline that offers lower fares by reducing operating costs and offering fewer amenities
MICE
Meetings, Incentives, Conferences, and Exhibitions - a segment of the tourism industry focused on organizing large group events like business meetings, incentive trips, conferences, etc. (mainly for professional development)
CSR
Corporate Social Responsibility - a self-regulaing business model that helps a company be socially accountable to itself, its stakeholders, and the public
IATA
International Air Transport Association - an international trade association that represents the world's airlines
POS
Point of Sale - a computerized network that processes payments and orders between a hotel and its guests
RFP
Request for Proposal - a document that a company or agency uses to invite potential suppliers to submit proposals for a project
PMS
Property Management System - a software application for the operations of hospitality accommodations and commercial residential rental properties
FOH
Front of House - the part of a hospitality business that customers see and interact with
BOH
Back of House - the area of a restaurant or business where customers don't directly interact with staff
CRM
Customer Relationship Management - a system for managing all of your company’s interactions and relationships with current and potential customers
BLEISURE
Business + Leisure Travel - travel that combines work and personal time
AI
All Inclusive - a resort that charges one fee that includes the price of a room, meals, beverages, and all other expenses
APEX
Airline Passenger Experience - the overall experience a passenger has with an airline, from before their trip starts to after they arrive at their destination
PNR
Passenger Name Record - a digital record of a passenger's itinerary and personal information
RASM
Revenue per Available Seat Mile - a metric used to measure how much revenue an airline generates for each seat mile flown
CASM
Cost per Available Seat Mile - a metric used by airlines to measure the cost of flying a seat one mile
NDC
New Distribution Capability - a data exchange standard that allows airlines to distribute more detailed and personalized flight information
ATC
Air Traffic Control - a system that manages and directs aircraft in the air and on the ground to prevent collisions and ensure safety
CLIA
Cruise Lines International Association - a global trade association that represents the cruise industry, including cruise lines, ports, destinations, and travel professionals
ITIN
Itinerary - a planned route or journey
FCC
Future Cruise Credit - a voucher that can be used towards a future cruise
FOC
Free of Charge - used in the travel industry to describe additional services for which the client does not have to pay for
ADA
Americans with Disabilities Act - a federal law that protects people with disabilities from discrimination in many areas of public life
ASL
American Sign Language - a visual language that uses hand and facial movements to convey meaning
EPI
Epinephrine (EpiPen, for severe allergic reactions) - used for emergency trreatments of severe allergic reactions (including anaphylaxis) to insect bites or stings, medicines, foods, or other substances
FARE
Food Allergy Research & Education - a non-profit organization that aims to improve the lives of people with food allergies
GF
Gluten-Free - food not containing gluten
DDA
Disability Discrimination Act (UK) - a law to protect anyone with a disabilites
504 Plan
Section 504 of the Rehabilitation Act (disability accommodations) - a legal document that provides support for students with disabilities in public schools
LSS
Low-Sensory Space - a space that has been designed to provide an immersive sensory experience for people with various abilities
Celiac
Refers to gluten intolerance/disease - a digestive problem that hurts your small intestine
NKA
No Known Allergies - used to indicate that a patient doesn’t have any known allergies or intolerances
ALS
Assisted Listening System - a device that helps people hear speech in situations where it might be difficult or impossible to hear otherwise
HAACP
a method to ensure food is safe for consumption by analyzing potential hazards and taking preventive actions at critical stages of production
HHS
Heightened Hygiene Standards (used by some travel companies post-pandemic) - practice of keeping yourself and your surroundings clean, especially in order to prevent illness or the spread of diseases
SES
Special Education Services - a set of services that help students with disabilities learn and participate in school
WCAG
Web Content Accessibility Guidelines - a set of recommendations for making web content more accessible, primarily for people with disabilities
PSA
Peanut and Shellfish Allergies - immune responses to proteins in peanuts and shellfish that can trigger mild to severe reactions
