Project Materials

What are the 8 activities in the ITIL value chain?

Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support

Which practices are common across all 8 value chain activities?

Continual improvement, Knowledge management, Measurement and reporting, Risk management, Service financial management, Supplier management

List all enabling practices in Discover

Architecture management, Business analysis, Continual improvement, Portfolio management, Relationship management, Risk management

List all supporting practices in Discover

Knowledge management, Measurement and reporting, Service financial management, Strategy management, Supplier management, Workforce and talent management

List all enabling practices in Design

Architecture management, Availability management, Business analysis, Capacity and performance management, Continual improvement, Information security management, Infrastructure and platform management, Measurement and reporting, Monitoring and event management, Organizational change management, Portfolio management, Project management, Risk management, Service continuity management, Service design, Service financial management, Software development and management

List all supporting practices in Design

IT asset management, Knowledge management, Problem management, Service catalogue management, Service configuration management, Service level management, Supplier management

List all enabling practices in Acquire

Architecture management, Continual improvement, IT asset management, Project management, Service configuration management, Service financial management, Supplier management, Workforce and talent management

List all supporting practices in Acquire

Availability management, Capacity and performance management, Information security management, Infrastructure and platform management, Knowledge management, Measurement and reporting, Monitoring and event management, Relationship management, Risk management, Service continuity management, Service level management, Software development and management

List all enabling practices in Build

Architecture management, Availability management, Capacity and performance management, Continual improvement, Deployment management, Information security management, Infrastructure and platform management, Measurement and reporting, Monitoring and event management, Project management, Service continuity management, Service validation and testing, Software development and management, Supplier management, Workforce and talent management

List all supporting practices in Build

IT asset management, Knowledge management, Organizational change management, Risk management, Service configuration management, Service financial management

List all enabling practices in Transition

Change enablement, Continual improvement, Deployment management, Infrastructure and platform management, IT asset management, Measurement and reporting, Monitoring and event management, Organizational change management, Project management, Release management, Risk management, Service catalogue management, Service configuration management, Service validation and testing

List all supporting practices in Transition

Availability management, Capacity and performance management, Information security management, Knowledge management, Relationship management, Service continuity management, Service financial management, Service level management, Software development and management, Supplier management, Workforce and talent management

List all enabling practices in Operate

Availability management, Capacity and performance management, Change enablement, Continual improvement, Information security management, Infrastructure and platform management, Measurement and reporting, Monitoring and event management, Problem management, Risk management, Service continuity management, Software development and management, Supplier management, Workforce and talent management

List all supporting practices in Operate

IT asset management, Knowledge management, Service configuration management, Service financial management, Service level management

List all enabling practices in Deliver

Continual improvement, Incident management, Infrastructure and platform management, Measurement and reporting, Monitoring and event management, Problem management, Relationship management, Release management, Service catalogue management, Service desk, Service level management, Service request management, Software development and management, Supplier management

List all supporting practices in Deliver

Knowledge management, Risk management, Service configuration management, Service continuity management, Service financial management

List all enabling practices in Support

Change enablement, Continual improvement, Deployment management, Incident management, Information security management, Measurement and reporting, Monitoring and event management, Problem management, Relationship management, Release management, Service catalogue management, Service continuity management, Service desk, Service level management

List all supporting practices in Support

Availability management, Capacity and performance management, Infrastructure and platform management, IT asset management, Knowledge management, Risk management, Service configuration management, Service financial management, Service validation and testing, Software development and management, Supplier management