I Call Taker

F12

Command line

F2

call taker location reset

what do you command when end of shift or breaking to switch users

CHOP

when do you actually sign out of ICAD

only when told / IT Tuesdays

F12 + alt

mouse stops working, underlines letters to press buttons

where do you find the extra command line

little button beside main command line

MULTI

bigger text box

FONT 16

or any number to adjust font size

what would prohibit you from signing off on ICAD

unread messages, live broadcasts, or stacked events

ALI/ANI

RETRIEVES CURRENT 911 CALL INFO

FIND

LISTS PERSONELL WORKING

CB

INITIATE CALLBACK

FILE

SCRATCHPAD

WHO

LISTS PERSONELL LOGGED ON OR OFF

?

HELP

DISPLAY CAD

RESTARTS ALL WINDOWS TO PRIOR POSITION / REOPENS IF CLOSED

DISCAD -S

STARTS ALL WINDOWS FROM START UP POSITIONS

REF CAD

REFRESH CAD SYSTEMS (ALL)

RECALL ANI/ALI

SEARCHES PREVIIOUS 911 CALLS

when the ANI ALI is a land line

the address will automatically verify

when naming a common place (true north square)

start with an @

shorthand for rapid transit harkness

@RT Harkness

how to enter apartment number

444 Kennedy,21

how to enter a building letter with unit number

330 Blake st, 15M

if a caller cannot specify a cross street

enter 600 BLOCK MATHESON

how to pull up scratch pad

shift F9

how to command line send a message

TO WPSWS0047 “HELLO”

to send a message to all call takers

CT “hello”

how to open up the message window

F10

what is MDT

mobile data terminal (police officers computer laptops)

how to open message monitor

F11

command line entry for highways list

HWY

command line entry for routes list

ROUTE

what is the multi source map

additional map with area names and easier to view h

how to access multi source map

MSM

how to access the help section

HELP or F1

what 2 things are required to sign into ICAD

user and pass

how would you ensure your terminal has incorporated all the latest updates that the System Admin may have made

tab workstation, refresh “all”

how can you tell you have made an ICAD error

error box will pop up

how to find out the terminal your neighbour is in

FIND, search name, TO WPSWS …. “hello”

where would you find break schedule

shift F9 for scratch pad, dropdown menu

how many commands are in the history of command

20