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Care provider
Perform holistic assessments (physical, psychosocial, cultural, spiritual)
Develop individualized nursing care plans
Implement direct care safely and competently
Evaluate outcomes and revise care plans
Care coordinator
Delegate tasks appropriately to LPNs and APs
Prioritize client needs using clinical judgement
Communicate with interdisciplinary team members
Organize workload to ensure safe, efficient workflow
Client advocate
Protect patient rights and wishes
Facilitate access to resources or referrals (social work, PT, home health)
Support informed consent and shared decision-making
Educator
Teach clients about conditions, medications, lifestyle changes, and discharge plans
Use teach-back to confirm understanding
Leader and manager
Supervise care delivered by team members
Identify and address safety concerns
Support new staff and promote quality care
Low staffing levels & high workload
Risk of missed care
Delegation challenges
Must ensure scope of practice and competency before delegating care
Time management
Crucial in order to complete priorities
Communication barriers
Shift report
Interdisciplinary communication
Client acute changes
Require rapid reprioritization
Ethical dilemmas
End-of-life
Autonomy
Confidentiality
Safety concerns
Fall risks
Medication errors
Infection control
Resource limitations
Equipment
Support staff
Maslow’s hierarchy of needs: Physiological
Airway, breathing, circulation, vitals, fluids, elimination, pain
Maslow’s hierarchy of needs: Safety
Falls, infection, mental health safety
Maslow’s hierarchy of needs: Love/belonging
Support, emotional needs
Maslow’s hierarchy of needs: Esteem
Body image, confidence
Maslow’s hierarchy of needs: Self-actualization
Growth, autonomy
ABCDE Method
A- Airway (obstruction, choking, respiratory distress)
B- Breathing (oxygenation, rate/effort, pulse ox)
C- Circulation (perfusion, shock, CO, bleeding)
D- Disability
E- Exposure
Nursing process
Assess, diagnose, plan, implement, evaluate
Acute vs chronic
Acute problems > chronic
Sudden deterioration > stable condition
Unexpected vs expected
New changes require faster intervention
Organizing care among a group of clients: Things to use first
Priority-setting frameworks
Time management
Delegation
Organizing care among a group of clients: Perform highest priority tasks first
Assess unstable or high-acuity patients
Administer time-sensitive medication (insulin, antibiotics)
Perform safety-focused interventions early (fall-risk precautions)
Delegate stable tasks to LPN/AP appropriately
Cluster care to reduce unnecessary client interruptions
IDEAL discharge planning framework
I- Include client and family. Engage them in every step of planning
D- Discuss key areas (meds, follow-up, warning signs). Review medications. Describe what life at home will be like. Highlight warning signs and problems. Explain test results. Make follow up appointments.
E- Educating in plain language. Repeat important points. Use teach-back
A- Assess understanding. Ask client to repeat instructions
L- Listen to concerns and preferences. Adjust plan based on client-specific needs
ISBAR purpose
Used for handoff, calling a provider or transferring care
ISBAR
I- Introduction (name, role)
S- Situation (why are you calling)
B- Background (relevant history, data)
A- Assessment (what you think is happening)
R- Recommendation (what you need)
SOAP purpose
For documentation
SOAP
S- Subjective (what the client is reporting)
O- Objective (vitals, labs, physical findings)
A- Assessment (nursing interpretation, priority problem)
P- Plan (interventions, medications, monitoring)
QI
Continuous process aimed at improving safety, outcomes, and efficiency
Focuses on systems, not individuals
Uses data to identify gaps and test individuals
QI Core Concepts
Performance measures (falls, CAUTI rate, medication errors)
Benchmarking (comparing to best practice)
Root cause analysis (RCA) after adverse event
Evidence-based practice
QA
Reactive, problem-driven measures to improve client outcomes and improve healthcare delivery
Actions to promote quality improvement
Identify recurring problems (high fall rates)
Participate in audits and QI committees
Report incidents
Follow standardized protocols
Engage in continuing education
Communicate safety concerns immediately
Participate in PDSA (plan, do , study, act)
Plan-Do-Study-Act Model: Plan
Identify need for change
Develop strategic plan to initiate the change
Plan-Do-Study-Act Model: Do
Take steps to initiate the change
Plan-Do-Study-Act Model: Study
Review the results
Summarize the findings
Plan-Do-Study-Act Model: Act
Accept the change
Adapt the change
Abandon the change
Make revisions and repeat the cycle
Purpose of incident reports
Document unusual events (falls, medication errors, equipment failure)
Used for QI, not punishment
Not part of the medical record
Should include objective, factual information only
Purposes of the health record
Communication among providers
Legal documentation
Biling and reimbursement
Research, education, auditing
Components of the Health Record
Admission data
Provider orders
Nursing assessments
Medication administration record (MAR)
Nursing notes
Lab/diagnostic results
Interdisciplinary notes
Discharge instructions
Type of documentation in the health record
Narrative notes
SOAP/ADPIE
Flow sheets (vitals, I&O)
MAR
Care plans
HER
Incident reports
Guidelines for accurate documentation
Document promptly, accurately, and factually
Use objective language (what you see, hear, feel, smell)
Avoid judgmental terms (lazy, noncompliant)
Use proper spelling, grammar, and approved abbreviations
Never chart ahead
Correct errors with one line through, “error,” and initials
Things to include: Time and date, signature and credentials, interventions and responses
Legal considerations in health record documentation
Medical record in a legal document
Must meet facility and regulatory requirements
Incomplete or inaccurate documentation increases liability
If it’s not documented, it’s considered not done
Only chart for yourself, not others
Protect access (avoid sharing passwords)
HIPPA protects all identifiable patient information, including:
Name, age, DOB
MRN
Diagnoses, treatments
Photos
Room number
Anything that can identify a patient
Measures to protect confidential patient information
Log out of EHD each time
Access only records necessary for you job
Avoid discussing patients in public spaces
Store papers with PHI securely
Dispose of PHI in shredding bins
Verify caller identity before giving information
What to use instead of the abbreviation U?
Unit
Mistaken for 0 or 4
What to use instead of the abbreviation IU?
International unit
Mistaken for IV
What to use instead of the abbreviation QD/QOD?
Daily/every other day
Mistake for each other
What to use instead of the abbreviation Trailing zeros (0.5)?
Write 5
What to use instead of the abbreviation no leading zeros .5 mg?
Write 0.5 mg
What to use instead of the abbreviation MS, MSO4?
Write morphine sulfate
Can mean multiple things
What to use instead of the abbreviation MgSO4?
Write magnesium sulfate
Client-centered focus
Care decisions are based on client’s preferences, culture, goals, and values
Client/family are active partners in planning, implementing, and evaluating care
Shared goals
All members agree on a common goal
Goals are measurable and updated as client needs change
Mutual respect and role clarity
Each team member understands their own scope and responsibilities
Appreciation for different knowledge and contributions
Prevents role conflict and improve efficiency
Professional interdependence
Team members rely on one another’s expertise
Promotes safe transitions, reduce duplication, and prevents gaps in care
Effective communication
Timely, accurate, and respectful exchanges
Use standardized tools (ISBAR)
Coordination of care
Joint planning and shared decision-making
Include referrals, handoffs, discharge planning, consults, case management
Trust and psychological safety
Team members must feel safe to speak up about concerns
Supports quality improvement and reduces errors
ISBAR communication
Use for handoff, reporting changes, contacting provider
Team STEPPS tools
Call-outs (verbalize critical information quickly)
Check-backs (confirm understanding)
Huddles/debriefs (short meetings used to plan or evaluate care)
Documentations and electronic communication
Accurate, timely charting promotes continuity and reduces errors
EHR alerts, messaging, rounds documentation, care plans
Face-to-face or verbal reports
Bedside shift report (maintains safety and client involvement)
Change of shift updates
Consult discussions
Strategies to promote collaboration within the health care team
Maintain open, respectful communication: Encourage questions, and clarification, address conflict early and professionally, use assertive (not aggressive) communication)
Promote role clarity (ensure everyone understands their scope)
Engage in shared decision-making
Use team huddles and debriefs
Foster a culture of psychological safety
Manage conflict constructively
Nurse’s role in communicating with other health care professionals by reporting
The nurse is the central communicatory between everyone
Responsibilities during reporting: Prepare by reviewing the chart beforehand. Prioritize critical information. Clarify by asking questions about unclear instructions. Advocate (speak up if the plan seems unsafe or unrealistic). Support continuity (ensure the next nurse or team member is fully informed)
Technology in nursing education
Stimulation and virtual learning: Mannequins to support realistic clinical scenarios. Allow safe environment to learn without risking patient harm
Computer based learning: Online modules (ATI). Electronic quizzes and adaptive learning
Mobile technology: Clinical apps (anatomy apps, drug guides). QR codes for accessing procedures and policy manuals
Technology in nursing practice
EHR- Digital documentation for assessments, orders, interventions, results
Bar-code medication administration
Smart IV pumps
Telehealth
Automated dispensing systems (Pyxis)
Use of technology in providing and documenting client information
EHR
Documentation tools: Flow sheets (assessments, vitals, I&O). Voice recognition documenting
Patient portals (clients can view labs, request refills, schedule appointments)
Secure messaging systems (use for communication between team members)
How health literacy and information management affect client outcomes
Promote safer, more effective, and more equitable care
Low health literacy leads to:
Poor medication adherence
Higher readmission and ED visits
Misunderstanding discharge instructions
Difficulty managing chronic conditions
Increased preventable complications
Ways to improve outcomes through health literacy
Use plain langugage
Teach-back method
Visual aids
Cultural competence
Assistive devices
Effects of poor information management
Missing/inaccurate charting
Lack of documentation during transfers
Missed abnormal results
Inconsistent communication
HIPPA violations
Safe information management strategies
Chart in real time
Verify client identifiers during documentation
Maintain HIPPA
Report abnormal findings immediately
Conventional medicine
Based on biomedical, evidence-based scientific approaches
Focuses on diagnosing and treating illness using medications, surgery, radiation, technology
Goal is to cure disease, manage symptoms and restore function
Complementary therapy
Used together with conventional medication
Enhances traditional care and alleviates symptoms
Examples: Acupuncture+chemo for nausea, massage therapy after surgery
Alternative therapy
Used instead of conventional medicine
Replaces traditional treatments
Typically not recommended unless part of a guided treatment plan due to safety concerns
Examples: Herbal therapy instead of antidepressants, special diets instead of chemotherapy
Integrative therapy
Combination of conventional care and complementary therapies
Patient-centered and holistic
Emphazies mind-body wellness, lifestyle, prevention, healing environment
Examples=Guided imagery+opioids for pain control, anti-inflammatory diet+ medications for arthritis
Mind-body therapy: Meditation
Reduces stress and BP, promotes emotional regulation
Mind-body therapy: Yoga
Helps with chronic pain, increases relaxation
Mind-body therapy: Guided imagery
Decreases pain and anxiety
Mind-body therapy: Deep breathing exercises
Lowers HR and BP
Physical and body-based therapy: Massage
Reduces muscle tensions, improves circulation
Physical and body-based therapy: Acupuncture
Treats chronic pain, nausea, headaches
Physical and body-based therapy: Chriopractor
Helps musculoskeletal pain and flexibility
Other nonpharmacologic therapies
Energy therapy-restore energy balance
Relaxation techniques-Music therapy, aromatherapy
Traditional Chinese Medicine (TCM)
Acupuncture, herbal formulations, cupping
Ayurvedic medicine
India
Diets, herbs, yoga, massage, detoxification
Homeopathy
Uses highly diluted natural substances
For allergies, anxiety, chronic conditions
Naturopathy
Natural remedies
Focuses on whole-person wellness
Native/indigenous medicine
Herbal medicines, ceremonies, spiritual healing
Focuses on balance between body, mind, spirit, and community
Cranberry
Uses= Preventing recurrent UTIs, promotes urinary health
Physiological response- Inhibits bacteria from adhering to urinary tract walls
Psychological response- Clients may feel more in control of managing recurrent infections
Echinacea
Uses=Shortens duration of cold-flu symptoms, mild immune support
Physiological response-Stimulates immune system function, anti-inflammatory and anti-viral properties
Psychological response-increases sense of wellness and control over illness
Garlic
Uses=Heart health, BP reduction, infection protection
Physiological responses-Lowers cholesterol, anti platelet effects, mild hypertensive effects, antimicrobial
Psychological response-Supports natural approaches to heart health
Ginger
Uses=Pregnancy-related nausea, motion sickness, osteoarthritis pain
Physiological response-Anti-inflammatory, reduces nausea, improves GI mobility
Psychological response-natural relief can reduce anxiety related to nausea or pain
Melatonin
Uses=Insomina, jet lag, shift-work sleep disorder
Physiological response-Regulates sleep-wake cycles, antioxidant effect
Psychological response-Improve sleep with leads to better mood and reduced stress
Peppermint oil
Uses=IBS symptoms, headache relief, nausea reduction
Physiological response-Relaxation of GI smooth muscles, analgesic cooling effect
Psychological response-Aromatherapy benefit, calming, improves focus
St. John’s wort
Uses=Mild to moderate depression, anxiety, and mood support
Physiological response-Increases serotonin levels
Psychological response-Improves mood, decreased anxiety