Professional English for Tourism (MF1057_2)

These flashcards cover vocabulary related to tourism services, industry providers, features of tourism products, grammar for quantity, terminology for different modes of transport, hospitality types, and legal/environmental concepts as presented in the MF1057_2 manual.

Tour operators

Companies that organize package holidays, arrange flights, transfers, and hotel bookings, and sell them directly or through travel agencies.

Niche tour operators

Specialized providers that focus on unique destinations or specific activities like skiing or literary tours.

Travel agencies

Intermediaries that act between tourists and service providers, selling package holidays and advising customers.

Carriers

Companies like airlines, cruise ships, coaches, and railways that provide transportation services.

Ancillary Services

Extra services that complete the holiday experience, such as travel insurance, car hire, tours, and foreign currency exchange.

Intangible nature

A feature of tourism products meaning they cannot be tested before purchase; customers buy based on trust and purchase an experience.

Simultaneous production and consumption

A concept where tourism services are consumed at the same time they are produced, such as during a flight.

Perishability

The characteristic that unsold services, like empty hotel rooms or plane seats, cannot be stored and are lost forever.

Immobility of ownership

A feature where customers use a service, like a hotel room, for a duration but do not own it.

Seasonality

The fluctuation of demand in the tourism industry between high and low seasons throughout the year.

Quantifiers for countable nouns

Words used with plural nouns that can be counted, such as 'many', 'a few', or 'few'.

Quantifiers for uncountable nouns

Words used with singular nouns that cannot be counted, such as 'much', 'a little', or 'little'.

Too

A word used before adjectives or adverbs to indicate something is more than necessary, typically carrying a negative meaning.

False cognate (Introduce)

A word that looks like 'presentar' in Spanish but in English can also mean to insert an object or present a topic.

Pardon / I beg your pardon

Phrases used in social etiquette when you did not hear or understand something and need it repeated.

Baggage claim area

The specific area in an airport where passengers pick up their luggage after a flight.

Carousel

The conveyor belt system used at airports to deliver luggage to passengers in the arrivals area.

Overbooking

The practice of selling more places or seats than are actually available.

Safety briefing

The set of emergency instructions provided to passengers before a flight takes off.

ACRISS Car Classification Code

A coding system used by car rental companies to classify vehicles by size, type, transmission, and equipment.

Collision Damage Waiver (CDW)

A car rental term referring to the partial waiver of responsibility in case the vehicle is involved in an accident.

Wait on customers

A phrasal verb meaning to serve customers in a restaurant setting.

Doggie bag

A bag or container provided by a restaurant so a customer can take away leftover food.

Package holiday

A holiday arranged by a travel agency for a fixed price that includes transport, accommodation, meals, and entertainment.

Inclusive tour

A package sold by a tour operator at one fixed price, often utilizing group rates to make it cheaper than independent travel.

Escorted tour

A structured package where a tour escort accompanies travelers throughout the entire trip to assist with formalities.

Itinerary

A complete travel schedule or the itemized route of a means of transport.

Natural attractions

Areas of natural beauty like mountains, lakes, and climate conditions that encourage tourists to visit.

Tourist Boards

Official organizations that market destinations, research the industry, and monitor accommodation standards.

Familiarization (FAM) trips

Free educational trips provided to travel agents so they can sample products or services for marketing purposes.

Brochure

A pamphlet with pictures and accurate information that serves as a primary selling tool in the travel industry.

Breach of contract

A legal situation that occurs when a tour operator fails to fulfill the services advertised in their brochure or contract.

Implied Terms

Terms automatically included by consumer law requiring that services be carried out with reasonable care and skill.

Domestic tourism

Traveling for leisure or business within one's own country of residence.

Inbound tourism

Tourism involving people from other countries visiting your country.

Journey

The distance or specific part of travel from one place to another; a single piece of travel.

Hotel voucher

A pre-paid coupon or document that can be exchanged for hotel accommodation upon arrival.

Boutique hotels

Small, exclusive, 5-star properties offering top-class service to wealthy clients.

Ensuite bathroom

A bathroom located inside the guest's bedroom for their exclusive use.

Sustainable development

Development that meets present needs without compromising the ability of future generations to meet their own needs.

Letter of Complaint

A formal written communication reporting a problem, which should be legible, accurate, formal, and clear.

Win-Win outcome

A stage in negotiation where both sides feel they have gained something positive and their viewpoints were considered.

European Health Insurance Card (EHIC)

A card for EEA residents that provides access to free or reduced-cost emergency medical care within the EU.

Oyster Card

A reusable electronic ticket used for public transport in London, available in a standard or Visitor version.