Chapter 11 - Communication

manipulation of information

Filtering: senders ________ so that it will be seen more favorably by the receiver.

Grapevine

________: organizations informal communication network.

Channel

________ richness: amount of information that can be transmitted during a communication episode.

Oral communication

________: primary means of conveying messages.

Information overload

________: condition in which information inflow exceeds an individuals processing capacity.

Communication

________: transfer and understanding of meaning.

Automatic processing

________: relatively superficial consideration of evidence and information making use of heuristics.

Communication process

________: steps between a source and a receiver that result in the transfer and understanding of meaning.

Communication apprehension

________: undue tension and anxiety about oral communication, written communication or both.

Communication

Transfer and understanding of meaning

Communication process

Steps between a source and a receiver that result in the transfer and understanding of meaning

Formal channels

Communication channels established by an organization to transmit messages related to the professional activities of members

Informal channels

Communication channels that are created spontaneously and that emerge as responses to individual choices

Downward communication

Communication that flows from one level of a group/organization to a lower level

Upward communication

Upward communication flows to a higher level in the group/organization. It's used to provide feedback to higher-ups, inform them of progress towards goals, and relay current problems

Lateral communication

When communication takes place among members of the same work group, members of work groups at the same level, managers at the same level, or any other horizontally equivalent personnel

Grapevine

Organization's informal communication network

Channel richness

Amount of information that can be transmitted during a communication episode

Automatic processing

Relatively superficial consideration of evidence and information making use of heuristics

Controlled processing

Detailed consideration of evidence and information relying on facts, figures and logic

High-context cultures

Cultures that rely heavily on nonverbal and subtle situational cues in communication

Low-context cultures

Cultures that rely heavily on words to convey meaning in communication