information management part 1

data

consists of facts devoid of meaning or intent; facts, images or sounds that may or may not be pertinent or useful for a particular task

information

data whose form and content are appropriate for a particular use; data in context, which means that the data has explicit meaning within a specific context

knowledge

combination of instincts, ideas, rules, and procedures that guide actions or decisions; information with direction, or intent, where intent is derived from strategies or objectives and is manifested in business rules

information management

policies, organizational provisions and a comprehensive set of activities associated with developing and managing the information resource; ensure that greatest possible real value from its information resource and to enable its cost effective management and protection

information management activities

acquisition, utilization, accessibility and dissemination of information; promotion and management of thrusts

usefulness

_ depends on a combination of information quality, accessibility and presentation

noise

one person’s information may be another person’s _

soft

_ data may be just as important as hard data.

ownership

_ of information may be difficult to maintain

better

more information may be _ or worse

record-based information

found in databases

document-based information

reports, opinions, e-mails, and proposals

record-based internal information

traditional, edp and mis (authority: IS dept; source: transaction processing; tech used: DBMS and data dictionaries)

record-based external information

public databases (authority: end users and marketing; source: public databases; tech used: public networks)

document-based internal information

word processing; records management (authority: admin VP, WP center and records management; source: corporate memos and reports; tech used: WP and text-retrieval products)

document-based external information

corporate library and websites (authority: corporate library; source: public literature and news services; tech used: public networks)

value issues

_ of information depends on the recipient and the context; people can’t put it until they’ve seen it

information maps

textual charts, diagrammatic maps that point to the location of information whether in written material, experts’ minds, and so forth.

information guides

people who know where desired information can be found

business documents

provide organization and context; uncover what _ an organization needs

groupware

allows people to share information across distances in a more structured manner than e-mail

usage issues

information complexity needs to preserved; people do not easily share; technology does not change culture

sharing issues

requires addressing entrenched attitudes about organizational control; who determines who has legitimate need? who identifies owner?

documents

most of the valuable information in organizations is in the form of _

knowledge management

collection of processes that govern the creation, dissemination, and utilization of knowledge; process through which organizations generate value from their intellectual and knowledge-based assets; systematic process of finding, selecting, organizing, distilling and presenting information in a way that improves comprehension in a specific area of interest

explicit

knowledge management is also the act of making tacit knowledge _

knowledge management activities

problem solving, dynamic learning, strategic planning and decision making

knowledge (denham gray)

full utilization of information and data, coupled with the potential of people’s skills, competencies, ideas, intuitions, commitments and motivations

knowledge (karl m. wiig)

insights, understandings, and practical know-how that we all possess – is the fundamental resource that allows us to function intelligently

neglected

knowledge remains the most _ asset

knowledge assets

to be applied or exploited – must be nurtured, preserved, and used to the largest extent possible by both individuals and organizations

knowledge-related processes

to create, build, compile, organize, transform, transfer, pool, apply, and safeguard knowledge – must be carefully and explicitly managed in all affected areas