Consumer Rights

distance and off-premises contract act

online, away from shop, unsolicited seller, telemarketing, goods+services

distance: doesn’t apply

tailored, hotels, travel, perishable goods, experiences, products under 400, games+lottery

distance: regret period

14 days

distance: company doesn’t give inform of rights

up to 1 year regret period

distance: when does it apply

contract is signed, often bankid - otherwise company cannot demand payment

consumer sales act

company to private person, goods

csa: doesn’t apply

houses, car leasing

csa: complaint time

3 years, 2 months withing discovering issue

csa: first 2 years

the burden of proof is on the company, all faults are original

csa: 3rd year

burden of proof is on consumer, can bring in an expert to prove the issue is original

csa: original fault

incorrect information during purchase, product is different from what was agreed, insufficent instructions for how to use or install product

csa: consumers fault

not used carefully, not maintained properly, used wrong

csa: in case of fault

refund and send back product, equivalent product, fixed product, partial refund

csa: late delivery

cancel the purchase, not when shipping is booked by consumer

csa: cancelling purchase

before the product is delivered, could pay some costs if its specially made

csa: compensation

fault or delay causes loss, ex travel to company or leaving work

sale of goods act

private person to provate person, products, not binding

sga: delivery

agreed upon time, otherwise consumer can cancel purchase

sga: payment

seller never has to give product before consumer pays

sga: flawed product

not as seller said, worse condition than can be expected, seller hasnt informed of large damages, seller can often get away with minor damages

sga: file a complaint

two years, must be repaired or replaced

sga: consumer responsibility

pay agreed price, take care of product if purchase is cancelled

sga: sellers responsibility

take care of product until consumer gets it

sga: don’t agree

can go to court, loser may pay others legal fees, not ARN

ARN

can file a complaint here if company and consumer don’t agree

ARN: time

within a year after original complaint to company

ARN: fee

150kr non-refundable

ARN: eligibility

company has denied demands for reparations of faulty product or not answered within reasonable time