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ch1
The only way to get the best of an argument is to avoid it
Shakespeare
ch2
Sow respect for the other person’s opinions, never say “you’re wrong”
dodge mistakes
ch3
If you are wrong, admit it quickly and emphatically
dog n police
ch4
Begin in a friendly way
apartment landlord
ch5
Get the other person saying “yes, yes” immediately
electric motors
ch6
Let the other person do a great deal of the talking
gloating placement counselor
ch7
Let the other person feel that the idea is his or hers
X ray
ch8
Try honestly to see things from the other person’s point of view
car payment
ch9
Be sympathetic with the other person’s ideas and desires
Elavator 8hr
ch10
Appeal to the nobler motives
children pics
ch11
Dramatize your ideas
pennies
ch12
Throw down a challenge
numbers