Health Science EOC

communication

the exchange of information/ideas thru the use of verbal and/or non-verbal behavior

identify

always _______ yourself when meeting a patient/entering a room

verbal

spoken communication

non-verbal communication

gestures, facial expressions, body language

feedback

response from the reciever

confidentiality

keep all info private unless the patient signs a rlease form giving permission for it to be released to a specific person/agency

HIPPA

declared that confidential info may not be shared with others without written permission from the patient and is shared only with others directly involved in the patient's care on a need-to-know basis

births, deaths, injury due to violence and communicable diseases

these are required to be reported by law

listening skills

showing interest and concern for what the speaker is saying shows good _____

Americans

these people look in the eyes and speak loudly

Hispanics and Native Americans

these people avoid eye contact and speak softly

always remain calm and document the incident

what to do with a hostile patient

answer promptly

answer with a smile

identify the office/agency

identify yourself

ask "may I help you"

telephone etiquette

emergency, perscription request, or refferall to a specialist

Situations to route a call to the MD

long-term care facilities

assisted living and skilled care

clinics

emergency care and out patient services

hospice

provides care for terminally ill patients with a life expectancy of 6 months or less

HMO

provides total care directed to preventative health care, requires primary physician order prior to referral to a specialist

Health Maintence Organization

HMO stands for...

Perferred Provider Organization

PPO stands for...

PPO

given list of doctors and facilities to choose from

premium

amount of money you pay each month for insurance

co-pay

amount of money you pay for service after the insurace company has paid

professional conduct/personal skills

how one conducts oneself on the job

competency

ability to do the job

dependability

do what is expecected/required

morality/trustworthiness

do the right thing, even when not directly supervised

responsibility

do the right thing to the best of ability

emapthy

identify and understand another person's feelings

honesty/integrity

tell the truth, even when negative consequences may result

initiative

noticing something needs to be done and doing it without being told

conservative, no jewlery orther than watch, small pst earrings, and wedding band

proper dress attire

jewlery

_____ may become a reservoir for pathogens or may injure the patient

letter of application (cover letter)

purpose is to obtain an interview

name, address, phone number

personal info on resume must include _____

employment objective

job desired and career goal

name/address of high school

education background

previous employment positions

work experiences

associate's degree

2 year degree

bachelor's degree

4 year degree

master's degree

1 or more years beyond a bachelor's degree

doctorate

4 or more years beyond a bachelor's degree

continuing education unit

1 CEU = 10 hours learning

CEU

malpractice

doing something for which you are not trained or doing it in the wrong way

negligence

failure to do something that you should have done

defamation

untruths

libel

written defamation

slander

spoken defamation

invasion of privacy

revealing info about the patient or exposing the patient's body unneccessarily

informed consent

permission given by a person of sound mind who is aware of all the positives and negatives relating to what permission is being given for

living will

written statement indicating what should or should not be done medically should the patient become terminally ill

Health Care Power of Attorney

legally appointing someone to make decisions regarding health care for a person should he become unable to make decisions

ethics

set of principles dealing with what is morally right or wrong

get an annual physical

to promote wellness and protect yourself and patients do what?

OSHA

_________ establishes and enforces safety standard for workers in the workplace

CDC

protects both workers and patients

hand washing

what is the most effective means of preventing pathogen transmission?

airborne precautions

used for patients known or suspected to be infected with pathogens transmitted by airborne droplets suspended in the air

droplet precautions

used for patients known or suspected to be infected with pathogens transmitted by large droplets during coughing, laughing, sneezing or talking

contact precautions

used for patient known or suspected to be infected with pathogens that could be spread quickly from person to person by direct or indirect contact

reverse or protective isolation

used to protect certain patients from organisms present in the enviroment

infectious or causative agent

pathogen such as bacteria or virus (chain of infection)

reservoir

where the pathogen lives (chain of infection)

portal of exit

way of escaping from the reservoir

mode of transportation

how the pathogen is transmitted to another reservoir or host

portal of entry

way the pathogen enters the new host or reservoir

susceptible host

a person likely to get an infection or disease

antisepsis

used on skin; inhibit growth of pathogenic organisms but are not effective against spores and viruses

asepsis

the absence of disease-producing microorganisms or pathogens

disinfections

used on things; destroys or kills pathogenic organisms but is to always effective against spores and viruses

sterilization

used on things; destroys all microorganisms, both pathogenic and nonpathogenic, including spores and viruses

incident report

used to report accident or injury to employees, patients, and visitors

MSDS

used to deal with poisons and chemicals in the work place; has all info about all hazardous chemicals in that particular work site

HOSA

founded in 1976

local, sate, national

HOSA levels

maroon, medical white, navy blue

HOSA colors

the 3 aspects of human well-being: social, physical, and mental

meaning of triangle in HOSA emblem

the caring of each HOSA member

meaning of the hands in the HOSA emblem

all mankind

meaning of the man in the HOSA emblem

the continuity of care

meaning of the circle in the HOSA emblem

afebrile

below 101

febrile

above or equal to 101

60-90

normal pulse range

pulse < 50

bradycardia

pulse > 100

tachycardia

12-20

respiration range

respiration < 10

bradypnea

respiration > 30

tachypnea

heat exhaustion

pale, clammy skin, excessive sweating, normal temp

heat stroke

red, hot, dry skin, temp 105, no sweating

shock

circulatory collapse resulting in poor circulation to vial organs

depressants

decrease BP and P

stimulants

increase BP and P

palpation

to feel

ascultation

to listen

heart diseases and hypertension

low sodium diet

liver and gallbladder disease

low fat diet

obesity

low calorie diet

kidney disease

low protein diet

diabetes

low sugar diet