Bus Mgmt Ch 13 Organizational Communications

When sending a customer unfavorable news, it is better to state the unfavorable news first to get it out of the way. T or F?

False

Feedback from the receiver indicates that the sender made a communication error. T or F?

False

Changing organizational culture requires consistent communication. T or F?

True

Employee distrust and secrecy are apt to be found in closed cultures. T or F?

True

In the nominal group problem-solving method, employees vote to choose the best solutions rather than spend time defending their own suggestions. T or F?

True

Texting is the preferred communication style for both Baby Boomers and members of the Silent Generation. T or F?

False

Well-written business messages are concise. T or F?

True

A chart or a diagram is a type of nonverbal communication. T or F?

True

Open cultures encourage creativity and problem solving at all levels. T or F?

True

Spam is priority mail. T or F?

False

Businesses can track outbound but not inbound messages. T or F?

False

Managers should try to discourage employees from using informal communication channels. T or F?

False

Wild and imaginative ideas are discouraged during brainstorming sessions. T or F?

False

A win/lose strategy is the preferred way to handle most conflict situations. T or F?

False

While some conflict in organizations may be healthy, too much conflict may be harmful. T or F?

True

Quiet employees are just as undesirable at meetings as employees who talk too much. T or F?

True

To communicate a new policy, managers should use written communication. T or F?

True

People who whisper to each other while watching a movie create a distraction. T or F?

True

In conversation, people in the Middle East tend to stand much closer to each other than people in the United States. T or F?

True

In order for communication to occur, information must be put into words. T or F?

False

The problem-solving method in which group members write down and evaluate ideas to be shared with the group is called

nominal group technique

Employees who receive downward-flowing information at meetings where feedback is encouraged are working in an

open culture

The first step in changing organizational culture is

to define the organizational culture needed

What is true about the avoidance strategy?

It may be the best approach in a minor conflict.

It has been estimated that 80 percent of poor management decisions can be traced to

ineffective communication

What is not true about office grapevines?

They always have a negative effect and should be discouraged.

The most dangerous approach used to resolve conflict is

win/lose

In Spain, a handshake should last

from five to seven shakes

What is true about email?

Email lowers communication costs.

What is true of the nominal group technique?

Employees vote privately on the best solution.

What is most likely spam?

Email advertisement from an unfamiliar company

Formal communication in organizations flows

upward, downward, and across

Texting would be the best way to communicate with a member of

Generation Z

A disadvantage of brainstorming is that

None of the responses

What is true about "management by walking around"?

It requires a manager to talk with employees at their work sites.

The most effective way to compliment an employee for work well done is to

use oral, then written communication

A closed corporate culture is characterized by

top-down decision making

What is true about conflicts?

Conflicts that are not resolved usually lead to long-term problems.

An electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law is a

flame

Communication is

a two-way process of sharing information

avoidance strategy

a strategy for resolving conflict that takes a neutral position or agrees with another person's position even though it differs from your personal belief

compromise strategy

a strategy in which everyone involved in a conflict agrees to a mutually acceptable solution

reverse mentoring

a strategy in which a younger employee works with an employee from an older generation

nonverbal communication

delivering messages by means other than speaking or writing

body language

gestures, movements, and mannerism used to communicate

conflict

interference by one person with the achievement of another person's goals

formal communication network

system of official channels that carry organizationally approved messages; flows upward, downward, and across the organization in a prescribed manner

organizational culture

the collection of beliefs and patterns of behavior that are shared by people within an organization

communication network

the structure through which information flows in a business

informal communication network

unofficial way of sharing information in an organization