Enterprise Systems Overview

Flashcards covering enterprise systems overview, including ERP, CRM, SCM, architecture, system integration, strategic contributions, and real-world case studies.

Enterprise Systems

Integrated information systems that support and automate business processes across an organization using one shared database.

Enterprise Resource Planning (ERP)

An enterprise system designed for internal operations that integrates major business functions including Finance, Procurement, Inventory, Manufacturing, HR, Payroll, and Sales.

Customer Relationship Management (CRM)

An enterprise system focused on customer management, including customer databases, sales pipelines, marketing campaigns, lead management, and customer support.

Supply Chain Management (SCM)

An enterprise system focused on suppliers and logistics, managing the flow from Raw Materials to Manufacturing, Warehouse, Distribution, and Customer.

ERP Customer Order Flow

The operational sequence consisting of Customer Order -> Sales -> Inventory Check -> Warehouse -> Invoice -> Payment -> Management Dashboard.

Enterprise Systems Architecture

The structural hierarchy comprising Users -> ERP / CRM / SCM Applications -> Central Database -> Reports & Dashboards -> Management Decisions.

System Integration

The process where CRM captures an order, ERP processes the order, SCM manages delivery, and Finance records payment without duplicate data entry.

Strategic Contribution of ERP

Strategic operational benefits including productivity, cost reduction, standardized processes, compliance, and financial visibility.

Strategic Contribution of CRM

Strategic marketing benefits including understanding customers, predicting buying behavior, improving loyalty, increasing repeat sales, and better marketing.

Strategic Contribution of SCM

Strategic logistics benefits including reduced inventory costs, faster delivery, supplier collaboration, and operational flexibility.

Toyota JIT

A supply chain management example cited for achieving reduced inventory costs and operational flexibility through Just-In-Time practices.

Starbucks Enterprise Systems

An enterprise integration model utilizing CRM for Rewards & Mobile App, ERP for Inventory & Finance, and SCM for Coffee sourcing & distribution.

Retail Link

Walmart's system that grants suppliers access to real-time sales data from the central database to monitor product performance and replenish stock automatically.