Video Notes on Personality Development in Hospitality Industry

Vocabulary flashcards covering key terms related to personality development, determinants, major psychosexual and psychosocial stages, and the Big Five personality traits as presented in the notes.

Personality

A stable set of behavioral and experiential characteristics that define how a person thinks, feels, and behaves; expressed in interactions with others; includes inherited and learned traits. The word comes from Latin persona meaning mask.

Personality development

Processes through which individuals acquire attitudes, attributes, and behaviors that contribute to success in the hospitality industry and affect customer satisfaction.

Persona

Latin root meaning 'mask'; the impression or image a person presents to others.

Heredity

A major determinant of personality; genetic factors passed from parents influence physical traits and other characteristics.

Brain (as a determinant)

A key determinant of personality; brain development and stimulation influence behavior, with environment shaping differences over time.

Physical characteristics

Physical traits such as height, skin tone, weight, hair color, and beauty that can influence personality and social interactions.

Social experiences

Interactions and events in one’s life that shape behavior, coordination, cooperation, and relationships at work and in the community.

Culture and Religion

Cultural norms, practices, values, and religious beliefs that influence personality development.

Oral stage

Freud’s first psychosexual stage; pleasure center is the mouth (sucking, eating, tasting).

Trust vs. mistrust

Erikson’s first psychosocial stage; infants learn to trust or mistrust caregivers.

Anal stage

Freud’s second psychosexual stage; pleasure from controlling bladder and bowel movements.

Autonomy vs. shame and doubt

Erikson’s second psychosocial stage; children develop self-sufficiency and independence.

Phallic stage

Freud’s third psychosexual stage; libido focuses on the genitals and awareness of gender differences.

Oedipus complex

Freud’s concept in the phallic stage involving a boy’s feelings of desire for his mother and rivalry with his father.

Electra complex

Freud’s concept involving a girl’s feelings of desire for her father and rivalry with her mother.

Initiative vs. guilt

Erikson’s third psychosocial stage; children begin to take control over environment and develop interpersonal skills.

Latency

Freud’s fourth psychosexual stage; sexual energy is hidden; focus on school, friendships, and hobbies.

Industry vs. inferiority

Erikson’s fourth psychosocial stage; children master skills and develop a sense of competence.

Genital stage

Freud’s fifth psychosexual stage; adolescence; development focused on balancing life areas and forming romantic relationships.

Identity vs. role confusion

Erikson’s fifth psychosocial stage; adolescence; forming a personal identity and sense of self.

Intimacy vs. isolation

Erikson’s stage in young adulthood; forming intimate relationships and social connections.

Generativity vs. stagnation

Erikson’s stage of middle adulthood; contributing to society and guiding the next generation.

Integrity vs. despair

Erikson’s stage in later life; reflecting on life with fulfillment or regret.

Openness

Big Five trait: imagination, insight, curiosity, and willingness to experience new things.

Conscientiousness

Big Five trait: thoughtfulness, impulse control, organization, and goal-directed behavior.

Extraversion

Big Five trait: being energized by social interaction and enjoying others’ company.

Agreeableness

Big Five trait: trust, kindness, and prosocial behavior.

Neuroticism

Big Five trait: emotional instability, moodiness, and sensitivity to stress.

Five factors of personality (Big Five)

The five major traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism.