LO 9: Collaborative Roles of Pharmacy Technicians in Healthcare

What is collaboration in the context of pharmacy?

The action of working with someone to produce or create something, emphasizing teamwork and mutual influence.

Who defined collaboration as it pertains to pharmacy?

The Oxford Dictionary defines it as the action of working with someone to produce or create something.

What is Collaborative Care according to the World Health Organization?

Collaborative Care occurs when multiple health providers from different professions work together to provide comprehensive services.

What are some components of Collaborative Care?

Diagnosis, treatment, surveillance, health communications, management, and support services.

How does collaboration apply to pharmacy technicians?

It involves intra- and inter-professional communications, patient-centered care, team functioning, and leadership roles.

What are some organizational barriers to collaboration?

Lack of understanding of other professionals' roles, financial constraints, legal issues, and discouraging administrative structures.

What are barriers at the team level that affect collaboration?

Lack of a shared purpose, inadequate training, role ambiguity, team size issues, and lack of commitment.

What individual barriers can hinder collaboration?

Multiple job responsibilities, competition, prejudices, split loyalties, and lack of trust.

What is territoriality in the context of professional collaboration?

Territoriality refers to 'turf battles' where each profession wants to maintain autonomy and influence over their area of expertise.

What are some strategies to overcome collaborative barriers?

Agree on a unified philosophy, learn about other professions, respect skills, develop trust, and establish conflict resolution methods.

What are the collaborative roles of pharmacy technicians?

Receiving prescriptions, verifying information, training on medical devices, billing, patient correspondence, and quality assurance.

What is the goal of Medication Therapy Management?

To assist patients in using drugs correctly, improve health, and prevent drug-related issues.

How can pharmacy technicians assist in medication management?

By gathering medical records, taking medication histories, and scheduling appointments.

What collaborative roles do pharmacy technicians have in hospital pharmacies?

Collaborating with health professionals, managing inventory, and training other pharmacy staff.

What tips can help pharmacy technicians join a new team?

Express ideas, keep an open mind, be curious, and look for process improvements.

What should a pharmacy technician do if a patient has not filled a prescription for an extended period?

Inquire about the patient's medication adherence and any issues they may be experiencing.

What is the importance of patient-centered care in pharmacy collaboration?

It ensures that care is tailored to the needs of patients and involves them in the decision-making process.

What role does communication play in collaboration among pharmacy technicians?

Effective communication facilitates teamwork, understanding of roles, and enhances patient care.

What is the significance of training in overcoming barriers to collaboration?

Training helps clarify roles, improve skills, and foster a shared understanding among team members.

How can pharmacy technicians contribute to quality assurance?

By reporting errors and ensuring compliance with protocols.

What is the role of a pharmacy technician in medication histories?

To gather comprehensive medication histories, including OTC and herbal products.

What is the impact of professional cultures on collaboration?

Differences in professional cultures can create barriers and misunderstandings among team members.

How can pharmacy technicians enhance patient adherence to medications?

By providing reminders and support for medication schedules.

What is the role of pharmacy technicians in billing processes?

They handle both online and manual billing for prescriptions.

What is the significance of teamwork in pharmacy practice?

Teamwork enhances the quality of care provided to patients and improves overall healthcare outcomes.

Why is it important for pharmacy technicians to understand other professions?

Understanding other professions fosters respect, improves collaboration, and enhances patient care.