Business Management Unit 4 AOS2

Leadership

The ability to influence and motivate employees to achieve business objectives

Leadership Characteristics during Change

Communication

Demonstrate the need for change

Provide support for those having difficulty adapting

Staff Training

Equipping employees with the knowledge skill and attributes required to perform their current job effectively

What KPI’s are affected by Staff Training

Number of workplace accidents

Number of sales

Staff Motivation

The willingness of employees to expend effort and energy in completing tasks

What KPI’s are affected by Staff Motivation

Rates of Staff Absenteeism

Number of customer complaints

Change In Management Styles

A manager changes the way they redirect communicate with and involve employees (autocratic, consultative etc.)

What KPI’s are affected by Change In Management Styles

Rate of productivity growth

Net Profit Figures

Cost Cutting

the process of reducing business expenses

What KPI’s are affected by Cost Cutting

Net profit

Level of Wastage

Increased investement in technology

to improve productivity, efficiency, accuracy and quality

What KPI's are affected by Increased Investment in Technology

Rate of productivity growth / Number of sales

Improved Quality in Production

Implementing strategies that ensure goods or services consistently meet customer expectations.

What KPI's are affected by Improved Quality in Production

Number of customer complaints / Number of sales

Initiating Lean Production Techniques

focuses on minimising waste while maximising efficiency and value.

What KPI's are affected by Initiating Lean Production Techniques

Level of wastage / Rate of productivity growth

Redeployment of Resources

Changing the way natural, labour and capital resources are used within the business.

What KPI's are affected by Redeployment of Resources

Rate of productivity growth / Net profit figures

Innovation

is the practical implementation of ideas that result in new or improved products, services or processes.

What KPI's are affected by Innovation

Number of sales / Percentage of market share

Global Sourcing of Inputs

Acquiring raw materials or resources from overseas suppliers.

What KPI's are affected by Global Sourcing of Inputs

Net profit figures / Number of sales

Overseas Manufacture

Producing goods in another country.

What KPI's are affected by Overseas Manufacture

Rate of productivity growth / Number of workplace accidents

Global Outsourcing

Contracting overseas businesses to perform business functions.

What KPI's are affected by Global Outsourcing

Rate of productivity growth / Level of wastage