Effective Communication Lecture Review

Vocabulary flashcards covering communication breakdown, types of noise, cultural sensitivity, active listening, academic speaking, and paralinguistic, verbal, and non-verbal cues.

Communication Breakdown

The failure to exchange information, where the message was not sent, delivered, received properly, and was not understood.

Noise

The cause of communication breakdown, encompassing all distractions, hindrances, or barriers affecting communication.

Physical Noise

Any external, environmental distraction or barrier that interferes with the clear transmission and reception of a message during communication.

Psychological Noise

Refers to the internal mental states within a communicator that interfere with their ability to effectively send, receive, or process a message.

Physiological Noise

Refers to bodily conditions, physical, or biological states in either the sender or the receiver that interfere with effective communication.

Semantic Noise

Occurs when the meaning of a message is misunderstood due to confusion over words, symbols, language choices used by the sender, or differences.

Cultural Differences

The conscious or subconscious belief that your own cultural norms, values, and communication habits are the default, natural, or correct way of doing things.

Cultural Sensitivity

Awareness, knowledge, and acceptance of cultural differences, paired with the willingness to adapt your behavior and communication to interact respectfully with people from diverse backgrounds.

Listening

An active process of receiving, understanding, interpreting, evaluating, and responding to spoken messages.

Hearing

The physical ability to perceive sound.

Pays Attention (Effective Listener)

Focuses on the speaker and avoids unnecessary distractions.

Identifies the Main Idea (Effective Listener)

Determines the most important point of the message.

Take Notes (Effective Listener)

Records important information, keywords, examples, and details.

Ask Questions (Effective Listener)

Asks questions when something is unclear.

Avoids Interrupting (Effective Listener)

Allows the speaker to finish before responding.

Evaluate Information (Effective Listener)

Determines whether the information is reasonable, relevant, and supported by evidence.

Give Appropriate Feedback (Effective Listener)

Shows understanding through verbal and nonverbal responses.

Clear (Academic Speaking)

Ideas should be easy to understand.

Organized (Academic Speaking)

Ideas should follow a logical order.

Appropriate (Academic Speaking)

The speaker should use language suitable for the academic situation.

Accurate (Academic Speaking)

Information and language should be correct.

Concise (Academic Speaking)

Avoid unnecessary words and repetition.

Respectful (Academic Speaking)

The speaker should respect other people's ideas and opinions.

Confident (Academic Speaking)

The speaker should demonstrate appropriate eye contact, posture, voice, and delivery.

Speaking

The process of expressing thoughts, ideas, feelings, opinions, or information through spoken language.

Para linguistics Features

Vocal features that accompany spoken words, including volume, pitch, rate, stress, intonation, and pauses.

Verbal Cues

Features of spoken language including tone, rhythm, diction, pause, repetition and rephrasing, and appropriate form of language.

Non-verbal Cues

Non-spoken communication features including gestures, facial expression, proxemics, haptics, eye contact, posture, and appearance.